Team Lead Account Management (f/m/d) DACH – Parental Leave Cover

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Trusted Shops – We build trust.

Our mission: We make online shopping safer and more reliable by connecting trustworthy online shops with more than 40 million European consumers in our Community of Trust. Over 30,000 companies across Europe rely on our solutions to build trust in their digital services and products. From authentic reviews and buyer protection to legal tech solutions – our tools create transparency, reduce uncertainty, and help businesses attract new customers. In short: no more fake.

Step into a leadership role within a team that delivers real customer success while embracing modern, supportive leadership principles. This position is a fixed-term parental leave cover until approximately the end of May 2027. If you’re passionate about taking projects and people to the next level, this is the right place for you.

Your Responsibilities

Team Leadership & Coaching
Develop and lead a hybrid team through regular touchpoints, coaching, and individual support to foster both professional and personal growth.
Operational Excellence
Ensure efficient, structured, and high-quality processes across Customer Success and Account Management.
Customer Retention & Relationships
Build and strengthen long-term customer relationships by maintaining a strong customer focus and empowering your team to act as trusted advisors.
Process Optimization
Identify opportunities for improvement and implement optimizations together with your team.
Stakeholder Management
Collaborate closely with Product, Operations, and other internal stakeholders, and proactively share relevant customer and market insights.

Your profile

Customer Success / Account Management
Several years of experience working with B2B customers, ideally in a SaaS or software environment.
Leadership Skills
Initial leadership experience or a strong ambition to successfully lead and develop a hybrid team both professionally and personally.
Retention Mindset
A solid understanding of customer retention as a key driver of sustainable success.
Way of Working
Structured, solution-oriented mindset and a confident approach in dynamic environments.
Communication
Very strong written and verbal communication skills in both German and English.

What we offer you

Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
28 vacation days
2.5 additional days off at Christmas, New Year's Eve and Carnival
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Send email E-Mail copied! Copy E-Mail?

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now

Country

Location