Team Lead Customer Success France (f/m/d)

Trusted Shops SE (DE) • Lille

Lille

from today / asap

Your duties

Only applications sent in English will be considered!

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At Trusted Shops, we empower over 30,000 online merchants across Europe to grow their businesses through trusted reviews and tailored digital solutions. As a European leader in digital trust, we combine agility, high standards, and an international mindset to deliver measurable impact for our clients.

We are looking for a Customer Success Team Lead to onboard, structure, and grow an existing team in France, while managing performance in a key phase of development. This strategic role directly impacts customer satisfaction, retention, and long-term value creation.

Lead and inspire a team of Customer Success Managers, by defining and achieving clear KPIs, oriented towards usage and rapid adoption of our solution
Support the team daily through operational coaching (before/after client meetings), regular performance reviews, and concrete and measurable action plans, to achieve individual and collective objectives
Ensure continuous operational excellence and a premium, value-driven customer experience across the portfolio
Deploy and test new strategies, customer approaches, and processes, measure their impact on the ground, and adjust quickly to maximize results
Actively contribute to the growth and structuring of the team, from onboarding new talent to working closely with other international Team Leads

Your profile

Proven management experience (minimum 2 years) in Customer Success, Account Management, or related roles, ideally within SaaS, with strong coaching skills
Demonstrated leadership and talent development abilities, fostering a feedback culture and achieving team goals
Strong analytical skills, with experience using KPIs to evaluate performance and drive decisions
Excellent communication and interpersonal skills, with a hands-on, results-oriented, customer-focused approach
Ability to thrive in a fast-paced, international environment, with full professional proficiency in French (C2) and English (C1 minimum)

What we offer you

Hybrid work: Combine flexible remote work with team days in our office
Workation: Work temporarily from another location within Europe
Permanent contract with Europe's trusted brand
28 vacation days
Buddy program (an experienced Trustee is at your side)
Individual training opportunities
Extensive training on our products
Health Pass (free online and offline sports, fitness and health courses)
Mental well-being (OpenUp): Confidential access to mental health specialists and personal support
Health insurance: La Mutuelle Générale

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

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Your benefits in commercial

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Learning & Development

Tap into our extensive internal training portfolio and keep evolving your skills. This includes workshops with our Agile Coaches, access to a wide range of eLearning platforms, and training sessions with field experts.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. In our Commercial teams, you work with some of the most advanced and effective tools in the industry. With Salesforce, HubSpot and Talkdesk, you always know exactly where your customers stand — from first touchpoint to long‑term partnership.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now

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