Instructional Designer (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

This is a Cologne-based position!

Only applications sent in English will be considered.

Turn learning into impact — join us to design experiences that inspire and deliver results.

 

We’re seeking an experienced and imaginative Instructional Designer to join our Enablement team at Trusted Shops. In this role, you will be responsible for designing and developing engaging and effective learning experiences for our organization. You’ll work hand-in-hand with subject matter experts, trainers, and stakeholders to uncover learning needs, design impactful materials, and ensure every solution drives measurable results.

 

You have a strong command of instructional design methodologies, are fluent in modern learning technologies, and excel at turning complex ideas into engaging, accessible content. Your communication and project management skills keep initiatives on track, while your ability to coordinate internal communications ensures that every learning program is understood, embraced, and put into action.


  • Learning Needs Analysis & Solution Design – Identify training needs with subject matter experts and align learning objectives to organizational goals.

  • Instructional Design & Content Development – Create engaging learning materials (e-learning, presentations, guides) using effective instructional strategies and technologies.

  • Assessment & Continuous Improvement – Develop evaluation methods to measure learning impact and update content based on feedback and performance data.

  • Project & Stakeholder Management – Coordinate with internal teams, vendors, and trainers to deliver projects on time, within budget, and with consistent quality.

  • Internal Communication & Collaboration Tools – Facilitate information flow, manage announcements, and implement digital platforms to improve team communication and collaboration

Your profile

  • Educational & Professional Background – Bachelor’s or Master’s degree in Instructional Design, Educational Technology, or related field, with proven experience creating effective learning materials.

  • Instructional Design Expertise – Strong knowledge of learning theories, adult learning principles, and instructional design methodologies, plus proficiency with e-learning tools and LMS platforms.

  • Technical & Multimedia Skills – Skilled in multimedia development software (e.g., Highspot, Articulate) and instructional technologies for engaging content creation.

  • Project & Problem-Solving Skills – Excellent project management, analytical thinking, and ability to manage multiple deadlines effectively.

  • Languages & Collaboration – English C1 (mandatory) and German (a plus), with strong communication skills and a collaborative mindset for cross-functional teamwork.


What we offer you

  • Hybrid work: Combine flexible remote work with team time in the office

  • Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

  • Permanent contract with Europe's trusted brand

  • 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

  • Buddy programme (an experienced trustee is at your side)

  • Individual training opportunities

  • Events (Team Events, Unit Events, etc.)

  • Health Pass (free online and offline sports, fitness and health courses)


BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Laura Aguglia

 

Your benefits in operations

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

What we work with

Tech Stack Operations
Tech Stack Operations

HubSpot: We use HubSpot as the main marketing touchpoint and CRM solution with a focus on (but not exclusively) new business: hosting of website, blog and landing pages as well as newsletters and marketing automation campaigns. As a result, it is synchronised with our CRM system Salesforce and other connected tools to deliver data, mainly on inbound leads. 

Outreach: In order to make our outbound sales process as automated and therefore as efficient as possible, we have integrated Outreach as a state-of-the-art sales engagement CTI solution that is very closely interlinked with our core CRM system. 

Salesforce: Salesforce, as a highly scalable and customisable SaaS solution, is used as our central CRM application. It is tightly integrated with some third-party solutions as well as numerous internal applications. 

Zuora: We use Zuora, one of the industry’s leading subscription management platforms, to have a single point of truth for all contract, billing and payment-related processes. 

Have we awakened your interest?

Apply now