Director Go-to-Market Operations (f/m/d)

The application must be sent in English!

--

Trusted Shops is the leading SaaS company for trust solutions, including customer review systems, buyer protection, and trustmark. With tens of millions of users and tens of thousands of companies, we are building the Community of Trust, where people and business can connect with confidence.

We are looking for a Director GTM Operations to join our dynamic Business Operations Unit. The Director of GTM Operations plays a critical role in driving the successful implementation of the company’s go-to-market strategy and core process ownership. This position requires a strategic thinker who can translate high-level objectives into actionable plans, oversee execution, and ensure alignment across various functions. 

Program management:

• Ensure the company roadmap is linked to our company strategy – ensuring we priortize the correct initiatives that will drive impact.
• Lead and manage the overall company project roadmap
• Keep the senior leadership and wider organization updated on progress and ensure proactive intervention to support projects stay on track periodically.
• Translate high-level strategic goals into actionable operational plans
• Ensure an expected level of quality and standard is applied to all initiatives.
• Collaborate with other departments to ensure seamless integration of go-to-market initiatives (project management).

Core customer process ownership (GTM):

• Develop and manage the overall core GTM processes to support go-to-market operations; ensuring teams, tools and systems work in harmony (such onboarding, billing, offboarding etc) to best support our customer experience.
• Ensure that core processes are geared towards customer value that drives retention.
• Build and continuously improve the operating model to ensure efficient, scalable go-to-market operations aligned with overall business objectives and industry best practices.
• Ensure all technology initiatives align with strategic goals and enhance operational efficiency
• Ensure all processes are efficient, compliant, and support the overall operational strategy
• Secure continuous review and optimization of core processes, to ensure a world class operating model

GTM coordinators

• Work as in-region support for core strategic projects and initiatives to ensure efficient delivery and effectiveness
• Ensure core initiatives are being localized and adopted by acting as a center of excellence for field teams
• Provide a feedback loop to strategy teams to support continuous improvement of our strategy

Team Leadership

• Lead three small teams of subject-matter experts (professional and senior level)

• 8+ years of professional experience, with a minimum of 3 years in a comparable position
• Hands-on operational experience is a must.
• Profound experience of working with an executive leadership team and business partners
• Strong leadership skills and ability to motivate and guide teams toward achieving objectives.
• Highly detailed orientated with a strong focus on accuracy and thoroughness in managing go-to-market operations
• Ability to stay composed in complex situations, prioritize key processes, and align teams around core objectives
• Certifications in business process methodologies such as Six Sigma, 6Star or similar are a plus
• Experience in creating new systems and optimizing existing processes to enhance efficiency and performance
• Strong analytical skills and ability to lead complex technical projects effectively
• Experience in a technology-driven environment, preferably within the SaaS industry
• Fluent in English (must-have); proficiency in German (significant plus)

What we offer you

• Work from wherever you feel most comfortable ... From your own city in Germany or 100% from our Cologne office ... you choose what's best for you!
• Permanent contract with Europe's trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.