Director Go-to-Market Operations (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

The application must be sent in English!

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Trusted Shops is the leading SaaS company for trust solutions, including customer review systems, buyer protection, and trustmark. With tens of millions of users and tens of thousands of companies, we are building the Community of Trust, where people and business can connect with confidence.

We are looking for a Director GTM Operations to join our dynamic Business Operations Unit. The Director of GTM Operations plays a critical role in driving the successful implementation of the company’s go-to-market strategy and core process ownership. This position requires a strategic thinker who can translate high-level objectives into actionable plans, oversee execution, and ensure alignment across various functions.

Program management: :ensure the company roadmap aligns with go-to-market strategic goals while keeping leadership updated and projects on track.
Core customer process ownership (GTM): Develop and optimize core go-to-market processes to enhance customer experience, ensure scalable operations, and align technology initiatives with strategic goals for improved efficiency.
GTM coordinators: Support regional execution of strategic initiatives and projects, ensuring they are localized & acting as a Center of Excellence.
Team Leadership: Lead three small teams of subject-matter experts (professional and senior level)

Your profile

8+ years of professional experience, with a minimum of 3 years in a comparable position
Hands-on operational experience is a must.
Profound experience of working with an executive leadership team and business partners
Strong leadership skills and ability to motivate and guide teams toward achieving objectives.
Highly detailed orientated with a strong focus on accuracy and thoroughness in managing go-to-market operations
Ability to stay composed in complex situations, prioritize key processes, and align teams around core objectives
Certifications in business process methodologies such as Six Sigma, 6Star or similar are a plus
Experience in creating new systems and optimizing existing processes to enhance efficiency and performance
Strong analytical skills and ability to lead complex technical projects effectively
Experience in a technology-driven environment, preferably within the SaaS industry
Fluent in English (must-have); proficiency in German (significant plus)

What we offer you

Hybrid work: Combine flexible remote work with team days at the office
Workation: Work temporarily from another location within Europe
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy program (an experienced trustee is at your side)
Individual development opportunities and internal learning opportunities
Team events (unit events, office days, etc.)
Health Pass - free online and offline sports, fitness and health courses

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Your benefits in operations

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

What we work with

Tech Stack Operations

HubSpot: We use HubSpot as the main marketing touchpoint and CRM solution with a focus on (but not exclusively) new business: hosting of website, blog and landing pages as well as newsletters and marketing automation campaigns. As a result, it is synchronised with our CRM system Salesforce and other connected tools to deliver data, mainly on inbound leads.

Outreach: In order to make our outbound sales process as automated and therefore as efficient as possible, we have integrated Outreach as a state-of-the-art sales engagement CTI solution that is very closely interlinked with our core CRM system.

Salesforce: Salesforce, as a highly scalable and customisable SaaS solution, is used as our central CRM application. It is tightly integrated with some third-party solutions as well as numerous internal applications.

Zuora: We use Zuora, one of the industry’s leading subscription management platforms, to have a single point of truth for all contract, billing and payment-related processes.

Have we awakened your interest?

Apply now