At Trusted Shops, we have made it our mission to create digital trust between people and companies. Our goal is to become the #1 Community of Trust. Our unique combination of trustmark, authentic customer reviews and buyer protection helps millions of consumers to shop online with confidence every day. Headquartered in Cologne, Germany, we are a fast-growing and profitable SaaS company operating in a dozen European countries with around 700 employees.
Do you love advising customers by email or on the phone with your open, friendly and service-oriented manner? Do you enjoy working in an international and dynamic environment and would you like to support us immediately? Then you've come to the right place!
As part of your flexible working student job of 20 hours per week, you will gain a broad insight into how we support our customers with a wide range of issues relating to our service.
Your tasks
-
Processing of 1st level customer inquiries (B2C and B2B) in German and English via mail and telephone
-
Advice on our buyer protection products (B2C)
-
Advice on customer reviews (B2C and B2B)
-
Processing of terminations and revocations
-
Mediation of consumer complaints with online stores
-
Taking on various quality assurance measures
-
Passing on feedback for the expansion and optimization of Trusted Shops products