Workingstudent (f/m/d) Customer Service

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

At Trusted Shops, we have made it our mission to create digital trust between people and companies. Our goal is to become the #1 Community of Trust. Our unique combination of trustmark, authentic customer reviews and buyer protection helps millions of consumers to shop online with confidence every day. Headquartered in Cologne, Germany, we are a fast-growing and profitable SaaS company operating in a dozen European countries with around 700 employees.

Do you love advising customers by email or on the phone with your open, friendly and service-oriented manner? Do you enjoy working in an international and dynamic environment and would you like to support us immediately? Then you've come to the right place!

As part of your flexible working student job of 20 hours per week, you will gain a broad insight into how we support our customers with a wide range of issues relating to our service.

Your tasks

Processing of 1st level customer inquiries (B2C and B2B) in German and English via mail and telephone
Advice on our buyer protection products (B2C)
Advice on customer reviews (B2C and B2B)
Processing of terminations and revocations
Mediation of consumer complaints with online stores
Taking on various quality assurance measures
Passing on feedback for the expansion and optimization of Trusted Shops products

Your profile

You are studying full-time - for at least 1 year
You speak German at native speaker level and English at least at B2 level
Other European languages are an advantage but not a must (e.g. Italian, Polish, Spanish, Dutch, French)
Complaint management is easy for you and you have a high degree of empathy
You have strong positive communication skills and enjoy dealing with customers
You are confident with MS Office
You enjoy working in a team, are proactive and like to contribute your opinion

What we offer you

Hybrid working: Combine remote work with team days in our office
Workation: Work temporarily from another location within Europe
Flexible working hours during hot exam phases
Intensive onboarding and insights into other units
Individual development opportunities and internal learning opportunities
Health Pass - free online and offline sports, fitness and health courses

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply now!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

Have we awakened your interest?

Apply now