Customer Service Agent (f/m/d) B2C

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

At Trusted Shops, we have made it our mission to create digital trust between people and companies. Our goal is to become the #1 Community of Trust. Our unique combination of trustmark, authentic customer reviews and buyer protection helps millions of consumers to shop online with confidence every day. Headquartered in Cologne, Germany, we are a fast-growing and profitable SaaS company operating in a dozen European countries with around 700 employees.

Do you love advising customers by email or on the phone with your open, friendly and service-oriented manner? Do you enjoy working in an international and dynamic environment and would you like to support us immediately? Then you've come to the right place!

You are the contact person for our Trusted Shops buyer protection
You will be responsible for the examination and release of incoming buyer protection and warranty cases of our B2C customers
You are the contact person for our shops when it comes to warranty cases, making you a decisive interface between B2B and B2C
You efficiently support the securing and maintenance of our quality criteria
In cooperation with your colleagues you will ensure a customer-oriented approach
You support and advise our B2B and B2C customers by providing support in the ticket system, by telephone in German and English, as well as in another European foreign language.
You are responsible for data preparation and maintenance in our systems.
You collect and pass on feedback in order to further expand and optimize our products and services together with other Trustees

Your profile

You are fluent in German at a native speaker level and in English (B2)
A third spoken language e.g. French, Spanish or Dutch on a B2 Level or higher is also a Must Have
You have already completed a commercial apprenticeship or have experience in back office activities as well as customer service
You have an independent, structured way of working and are reliable
You are open to also support our other internal customer service teams (Review Service or Consumer Service) if there is the need
You have strong positive communication skills and enjoy dealing with customers
You are confident with MS Office
You enjoy working in a team, are proactive and contribute new ideas

What we offer you

Hybrid work: Combine flexible remote work with team time in the office
Workation: Work temporarily from another location within the EU
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now