System Owner Salesforce (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Trusted Shops develops SaaS solutions for over 30 million users and 30.000 companies all over Europe. Our product suite includes products such as the Trustmark, buyer protection, and the experience feedback platform eTrusted. With our products, we pursue the mission to enable trust between people and businesses in the digital age over the last 20 years.

Join our dynamic Salesforce team in Platform Operations, where we drive key company-wide processes. As the Salesforce System Owner, you will be the single point of contact and representative of the system and team to your diverse group of stakeholders. Within the Salesforce team, you will be responsible for consolidating and preparing the business requirements and functional scope before handing it off to the team for implementation. You will focus on prioritizing the right targets in the backlog according to the overall roadmap and individual business value. You will also lead discussions with stakeholders on priority, feature scope and feature design, and gather feedback directly from users.

Only applications sent in English will be considered!

Stakeholder Representation – Act as the central functional representative, maintaining alignment and communication with stakeholders.
Vision and Prioritization – Define the functional vision for the system and prioritize the system backlog in alignment with business value and the overall roadmap.
Requirement Translation – Prepare implementation requirements for refinement meetings, effectively transferring business context to the team.
Customer-Centric Delivery – Drive the timely and customer-focused completion of feature requests and objectives.
Stakeholder Communication – Lead discussions with stakeholders on ongoing and upcoming features.
System Advocacy – Champion the system within the company by pitching new features and capabilities to stakeholders.

Your profile

Ideally, successfully completed degree in business administration, computer science or comparable training; diverse academic or professional paths are welcome.
3+ years of professional experience in managing IT projects in the Salesforce environment, preferably as product owner of an agile development team
Breaking down complex business scenarios into precise requirements excites you and you confidently communicate with stakeholders in a structured and forward-looking way.
Equally detail- and result-oriented, with a strong customer focus when designing solutions, combined with a proactive and curious approach, exploring new methods and sharing knowledge with others.
Fluent English (both written and spoken) is a must, knowledge of German is a big advantage.

What we offer you

Hybrid work: Combine flexible remote work with team time in the office
Workation: Work temporarily from another location within Europe
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

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Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Our application process

1/4

2/4

3/4

4/4

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the Angular and React frameworks in the frontend and also on the server side with NodeJS

Kotlin: We sometimes use Kotlin as an alternative to Java for server-side solutions and for our mobile development

Python: We often use Python when processing or transforming data. We also occasionally write services in it with the help of AWS Lambda

Frameworks

Angular: Particularly in our B2B area, we rely on Angular for our frontend in order to be able to develop interactive solutions efficiently

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in Kubernetes clusters

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

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