System Administrator (f/m/d)

At Trusted Shops, we’re shaping Europe’s Community of Trust – a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

As a System Administrator (f/m/d) at Trusted Shops, you will be part of our Platform Operations department, which is responsible for systems such as  Salesforce, Zuora, HubSpot etc. We are currently looking for a new colleague to be part of our newly created Support team. 

Do you have an eye for detail and love to improve things? Are you interested in a varied job?  

If this, as well as implementing software requirements in an agile and dynamically growing company sounds exciting for you, then you have come to the right place.  

Your Key Responsibilities as a System Administrator (f/m/d):

• You will be the cornerstone of our end-user support ensuring smooth and fast resolution of daily support requests and smaller system and process improvements. And by this ultimately creating great customer experience 

• You will implement a variety of technical requests ranging from user creation and permission adjustments to investigating complex process failures and system integration issues

• You create a positive and solution-oriented communication atmosphere with your stakeholders while considering to the defined standard processes and resolution guidelines

• You are encouraged to take over responsibility as quickly as possible with the chance to proactively drive technical improvements and system enhancements.

Why Join Trusted Shops?

• Personal Development: You’ll receive direct support from your Engineering Manager, ensuring your growth and success

• Health & Wellbeing: Participate in monthly health activities and earn an extra vacation day for achieving health goals

• Inclusive Work Culture: Flexible working options and a focus on work-life balance. No late-night work expected

• If you want to know more about our organisation, feel free to check out the LinkedIn articles of our CTO

A Typical Day as a System Administrator at Trusted Shops:

• Start your day by setting up your remote workspace or adjusting your desk at the office

• Get together in daily check-ins with our team to coordinate resolution of incoming support requests based on urgency or impact and align on potential incidents

• Work independently on solving requests varying from simple user access management to cross-system process failures and data inconsistencies

• Do a brainstorming or debugging session with your colleagues on a recent support request that turned out to be a rather complex bug and summarize your findings in a nutshell

• Enjoy a flexible lunch break, whether it’s a home-cooked meal or a casual outing with colleagues at nearby restaurants

• Review recent process failures and technical errors to ensure operations stability and performance. Derive actions from this for your team or as improvements for system-owning teams

• Update or extend relevant documentation independently or initiate documentation reworks in other teams to ensure fast and reliable request handling for our end-users

• Wrap up the day with Team-building activities such as Waffle Day or enjoy a drink on the Rooftop Terrace

• Successfully completed studies in business informatics, IT, business administration or similar  

• Professional experience in SaaS administration, technical support and/or customer service  

• Experience in Finance and/or with subscription/billing systems (Ideally Zuora) is a big advantage  

• Explicit knowledge about system integrations and a solid understanding of REST APIs and SQL as well as relational databases.  

• Desire and motivation to continually learn new skills, processes and technologies and acquire further product knowledge.  

• Ability to work both independently and in collaboration with your team  

• Strong communication skills. Being able to explain complex ideas clearly and concisely while adjusting to the audience’s technical level.  

• Strong English communication skills; additional language skills are a bonus

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.