Senior Salesforce Administrator (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Do you love to improve things and have an eye for detail? Are you interested in a varied job? If you are also interested in implementing Salesforce requirements in an agile and dynamically growing team, then you have come to the right place.

As integral part of a team of experienced Salesforce specialists you will be actively involved in the implementation of cross-functional projects and day-to-day feature requests. By also providing technical support for our end users, you will help shape the future of our company-wide processes and consistently evolving system landscape. From the migration of entire business units, the enablement of new sales channels to optimization projects for individual teams, we face a variety of exciting challenges in the Salesforce field.

The central importance of your team (Platform Operations) for the company-wide business processes in combination with the constantly strong, Europe-wide growth of Trusted Shops guarantee you an exciting working environment with promising prospects.

Your tasks:

Own and evolve our Salesforce ecosystem (Sales and Service Cloud), with a focus on platform stability, data quality, and performance

Lead the design and implementation of scalable configuration, automation, and platform governance

Act as the senior technical reference within the Admin team — reviewing solutions, supporting complex issues, and promoting quality standards

Work closely with Developers to align declarative and programmatic approaches and ensure platform scalability

Drive excellence in change management, documentation, and system lifecycle processes

Translate business requirements into Salesforce solutions, working with Product Managers, Admins, and Developers

Roll out new features and enable internal users through training, guidance, and best practice sharing

Collaborate with our Admin Team Lead to uplift the overall capability of the Admin team — offering mentoring and sparring without taking on formal people management

Contribute to projects across multiple business areas and support strong communication between technical and non-technical teams

Proactively monitor and improve system performance, scalability, and integration

Help manage and continuously improve support processes, including resolution of high-priority tickets

Contribute to GDPR readiness, audit controls, MFA/SSO strategies, and access model improvements

Participate in our GitHub-based CI/CD environment to ensure smooth and reliable deployments

Your profile

5+ years of hands-on experience working with Salesforce in a complex, cross-functional environment 
Deep knowledge of Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects, and more 
Proven experience with Salesforce Sales and Service Cloud; relevant certifications are a plus 
Strong understanding of data architecture, relational databases, and platform scalability 
Comfortable working in agile teams and iterating quickly with diverse stakeholders 
Confident in reviewing solution designs, mentoring Admin colleagues, and working with Developers and Product Managers 
Be a team player who enjoys sharing knowledge and driving improvements 
Be comfortable with technical concepts like APEX, Java, or integration frameworks 
Bonus: familiarity with Talkdesk CTI, middleware tools, or experience in GitHub-based release processes

What we offer you

Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within the EU, Iceland, or Norway.
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

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Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Our application process

1/4

2/4

3/4

4/4

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the React framework in the frontend and also on the server side with NodeJS

Python: We often use Python when processing or transforming data.

Frameworks

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in ECS

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

Apply now