Senior Salesforce Administrator (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Trusted Shops creates digital trust between people and businesses – with one clear goal: to become the #1 Community of Trust. As a profitable SaaS company with around 800 employees, we support over 25,000 online shops and 40 million consumer memberships. Our unique combination of Trustmark, verified customer reviews and Buyer Protection helps millions of people shop online with confidence every day.

To strengthen our Platform Operations team in the Salesforce environment, we’re looking for a

Senior Salesforce Administrator (f/m/d)
(Hybrid in Cologne or remote within Germany / Full-time / Permanent position)

Your tasks

Design and implement scalable configurations, automations and platform governance standards

Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality

Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives

Lead change management processes, improve documentation and enable internal users through training

Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup

Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality

Collaborate with developers to align declarative and programmatic solutions for sustainable growth

Your profile

Your profile

Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience

5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.

Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration

Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes

Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work

Business fluent English

What we offer you

Hybrid work: Flexible remote setup with optional office days in Cologne

Workation: Work temporarily from anywhere in the EU, Iceland or Norway

Permanent contract with Europe's trusted brand

27 vacation days plus 3.5 extra days off (Christmas Eve, New Year’s Eve & Carnival)

Buddy programme and structured onboarding to support your start

Tailored learning opportunities and internal learning possibilities

Regular team and company events – from strategy to celebration

Health Pass: Free access to sports, fitness & mental health offers (online and offline)

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust
Not 100% sure if your profile fits? Apply anyway!
At Trusted Shops, we care about people – regardless of gender, nationality, background, religion, disability, age, sexual orientation or identity. We are committed to diversity and inclusion.

Contacts

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+49 171 1955843

Videos

What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Our application process

1/4

2/4

3/4

4/4

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the React framework in the frontend and also on the server side with NodeJS

Python: We often use Python when processing or transforming data.

Frameworks

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in ECS

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

Apply now