Generative AI Engineer (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

At Trusted Shops, we’re shaping Europe’s Community of Trust – a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

To realize this ambitious Vision, we see Artificial Intelligence not as a trend but as a core driver of our future. AI is essential to how we solve complex challenges, scale our operations, and create customer experiences that are not just efficient but truly intelligent.
We’re growing our AI capabilities with an AI-first mindset – where AI is integrated from the ground up, powering the Solutions of tomorrow.

Now, we’re taking the next step: shaping the future of Agentic Commerce – a future where AI doesn’t just support decisions, but acts with purpose, responsibility, and impact.

Your Key Responsibilities as Generative AI Engineer (f/m/d):

As a Generative AI Engineer (f/m/d) in our AI Solutions Team, you’ll play a key role in developing the intelligence that drives our Products, Services, and internal Processes forward

Build production-ready GenAI systems: Train, fine-tune, and deploy models for business-critical use cases like churn prediction, content generation, and trust scoring. Take full ownership of end-to-end AI solutions
Develop autonomous AI agents: Design agents that make informed decisions, interact with users and systems, and integrate with tools and data sources using modular logic and the Model Context Protocol (MCP)
Implement advanced RAG & multi-agent systems: Build Retrieval-Augmented Generation systems and orchestrate multi-agent workflows using frameworks like LangGraph, AgentCore, or Strands Agents
Create scalable AI services: Package models into reusable APIs and serverless architectures (AWS Lambda, REST APIs), making AI capabilities accessible across teams
Integrate with enterprise platforms: Connect AI solutions with HubSpot, Salesforce, proprietary tools, and other systems for seamless workflow automation
Ensure reliability, explainability & compliance: Deliver trustworthy, transparent, and compliant AI solutions aligned with company values
Leverage cloud-native architectures: Work with AWS (Bedrock, SageMaker, Lambda, ECS/Fargate) or other cloud platforms to build scalable AI pipelines

Why Join Trusted Shops?

Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company
Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks, scalable Architectures, and the latest Technologies that power innovative digital Solutions
Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation
Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy Work-Life Balance that supports you both professionally and personally
Inclusive and Purpose-Driven Culture: Join a diverse, open-minded Team that believes in building trust, empowering People, and driving meaningful progress - together

Your profile

Degree in Computer Science, Machine Learning, Data Science, or related field or equivalent experience building production-grade GenAI systems
Proven experience deploying high-accuracy, scaled AI systems in production, beyond PoCs or simple chatbots
Hands-on experience with agentic AI and multi-agent orchestration, including planning, tool usage, decision-making, and self-correction
Strong Python skills and experience with modern GenAI frameworks (LangChain, LlamaIndex, etc.), vector databases (Pinecone, Chroma, pgvector), and embedding strategies
Experience building robust APIs and serverless AI services (FastAPI, REST) with async patterns, error handling, and scalability in mind
Practical experience with cloud AI/ML services (AWS Bedrock, SageMaker, Lambda, ECS/Fargate) or equivalent cloud environments
Data-driven and pragmatic mindset: delivering production-ready solutions with measurable impact
Fluent in English; additional languages are a plus
Collaborative, curious, and purpose-driven, ready to tackle complex AI challenges

What we offer you:

Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Videos

What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the React framework in the frontend and also on the server side with NodeJS

Python: We often use Python when processing or transforming data.

Frameworks

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in ECS

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

Apply now