Engineering Manager (f/m/d) SaaS Platform Operations

Trusted Shops AG • Cologne

Cologne

from today / asap

Your duties

Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe. Our product suite includes products such as the Trustmark, Buyer Protection and the eTrusted experience feedback platform. Our products are part of a 20-year mission to enable trust between people and businesses in the digital age.

Join Trusted Shops as an Engineering Manager (f/m/d) and Lead the Optimization and Development of internal Tools that drive our Company’s efficiency. In our Platform Operations division, you will manage and improve our critical SaaS Solutions, including HubSpot and our custom Order Form / Booking Solution, enabling Teams across the Organization to thrive.

This role offers the chance to make a direct impact on our operational excellence while fostering a collaborative, growth-oriented environment.

Your Key Responsibilities as an Engineering Manager (f/m/d):

Lead Cross-Functional Teams: Lead and manage cross-functional Teams within Platform Operations to optimize and enhance our internal SaaS Solutions.
Team Leadership: Guide the PropDev and HubSpot teams, ensuring effective Team Performance and personal growth.
Platform and Team Management: Ensure internal Tools meet operational needs while fostering Team growth through Staffing, Skill Development, and Budget Management.
Strategic Collaboration: Work closely with Domain Leads, Principal Engineers, System Owners, and Business Analysts to ensure a high-performance operational ecosystem.
Strategic Leadership: Collaborate with Leadership to resolve operational Challenges and implement Solutions that enhance the efficiency of internal Tools.
Process Improvement: Continuously improve Processes to ensure high-quality delivery of internal Solutions, aligning with Organizational Goals.
Foster a Positive Culture: Promote a Culture of Collaboration, trust, and open Feedback to drive Team success.
Drive Solutions: Identify and remove systemic obstacles, applying sustainable solutions to enhance the efficiency of our internal tools.

Why Join Trusted Shops?

Personal Development: You’ll receive direct support from your Director, ensuring your growth and success.
Health & Wellbeing: Participate in monthly health activities and earn an extra vacation day for achieving health goals.
Continuous Learning: Enjoy your “Open Space & Learning Day”, where you can focus on personal growth, attend internal tech talks, or work on projects.
Inclusive Work Culture: Flexible working options and a focus on work-life balance. No late-night work expected.
If you want to know more about our organisation, feel free to check out the LinkedIn articles of our CTO

A Typical Day as an Engineering Manager (f/m/d) at Trusted Shops:

Set up your mobile workspace or adjust your desk at the office.
Participate in 1-on-1s with your team to discuss growth, challenges, and performance.
Collaborate with other Engineering Managers in sync meetings, sharing insights and trends.
Take advantage of dedicated focus time for deep work without meetings.
Lunch break: Grab a bite at home with your partner, or gather a few colleagues to explore the local restaurants near the office.
Open Space & Learning Day: If it's your monthly learning day, enjoy a no-meeting day with a self-chosen agenda focused on personal development and self-improvement.
Engage in cross-department collaboration to solve pressing challenges.
Continuously refine processes, ensuring teams consistently deliver high-quality internal solutions while meeting overarching organizational aspirations.
Enjoy team-building activities such as waffle day or round off the day with a drink on our roof terrace.

Your profile

Educational Background: Bachelor’s or Master’s in Computer Science, Engineering, or a related field.
Experience: Extensive background in Software Engineering, including several years in a Leadership Role, with a focus on driving Team Performance and delivering high-quality Technical Solutions.
SaaS Expertise: Proven experience managing and improving SaaS tools (Zuora, Salesforce, CTI Tools, HubSpot) with a track record of operational success.
Technical Skills: Strong understanding of Software Engineering Principles, including Agile Methodologies, DevOps Practices, and Continuous Delivery, with proven experience in optimizing High-Performance internal Tools.
Leadership Abilities: Experience in People Management, including Recruitment, Career Development, Coaching, and Performance Management, with a focus on Leading cross-functional Teams.
Communication: Fluent in English is required; proficiency in German is an advantageous asset but not mandatory.
Problem-Solving: Analytical thinker with excellent Problem-Solving Skills and the ability to deliver pragmatic, innovative Solutions.
Proactive Attitude: Forward-thinking, solution-oriented professional passionate about driving operational excellence while balancing innovation with practical, efficient solutions.

What we offer you

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporarily from another location in Europe
Permanent contract with Europe's trusted brand
One "Open Space & Learning Day" per month
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

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What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Our application process

1/4

2/4

3/4

4/4

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the Angular and React frameworks in the frontend and also on the server side with NodeJS

Kotlin: We sometimes use Kotlin as an alternative to Java for server-side solutions and for our mobile development

Python: We often use Python when processing or transforming data. We also occasionally write services in it with the help of AWS Lambda

Frameworks

Angular: Particularly in our B2B area, we rely on Angular for our frontend in order to be able to develop interactive solutions efficiently

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in Kubernetes clusters

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

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