1st Level Technical Support (f/m/d) DACH & Netherlands

Trusted Shops AG • Cologne

Cologne

from today / asap

Your duties

Are you passionate about technical topics and an open-minded and communicative personality who enjoys approaching customers? In the role of 1st Level Technical Support you are one of our product experts and do everything to ensure that our customers integrate the Trusted Shops functions as fast as possible into their online shops. You identify and remove possible obstacles at an early stage, where appropriate in cooperation with the Customer Success Management or the 2nd Level Technical Support.

  • You will be in direct contact with our customers either by telephone, video call or email. You answer their technical queries, for example concerning the functionality and integration of Trusted Shops products in a wide range of shop software systems (Magento, Prestashop, etc.) in German, English and Dutch.
  • You ensure that our customers have optimally integrated all Trusted Shops functions into their online shops in order to benefit most from our products.
  • You will advise our customers by providing simple source code modifications: for example support them displaying the Trustbadge (widget) at the desired position in their online shop.
  • Occasionally you will assist our customers when taking their first steps on the Trusted Shops platform and explain them the available functions.

Your profile

  • Very good (at least C1 level )German, Dutch and English (C1) skills are mandatory
  • Strong service orientation and customer focus
  • Clear and comprehensible presentation and explanation of technical information
  • Solution-oriented thinking and very good analytical skills
  • Basic understanding of web technologies and no fear of source codes
  • At least a basic knowledge of HTML is a must. Additional knowledge of CSS or Javascript is a big plus
  • Ideally first experiences with shop software systems (such as Prestashop or Wordpress/WooCommerce) and interested in familiarising yourself with them


What we offer you

  • New Work: remote or flexible working from Germany, Spain, Italy, Netherlands, Poland, France
  • Permanent contract with Europe's trusted brand
  • 30.5 days holiday
  • Intensive onboarding – technical onboarding by the team and insights into other departments
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Team events (summer party, Christmas party, unit events)
  • Health Pass (free online and offline sports, fitness and health courses) - you will be granted an additional paid holiday the following year


BUILD A COMMUNITY OF TRUST WITH US - #cometotrust 
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts
Kristina Brand

Kristina Brand

Inhouse Recruiter Tech & Corporate Functions
 
Videos
What opportunities does "new work" offer our colleagues? Patrick tells us his story
What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Our application process

1/4
2/4
3/4
4/4

Are you passionate about the code behind our products?

Programming Lanugages
Programming Lanugages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot 

TypeScript: We use TypeScript combined with the Angular and React frameworks in the frontend and also on the server side with NodeJS 

Kotlin: We sometimes use Kotlin as an alternative to Java for server-side solutions and for our mobile development 

Python: We often use Python when processing or transforming data. We also occasionally write services in it with the help of AWS Lambda 

Frameworks
Frameworks

Angular: Particularly in our B2B area, we rely on Angular for our frontend in order to be able to develop interactive solutions efficiently 

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.) 

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in Kubernetes clusters 

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda 

Service & Tools
Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment 

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback 

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way 

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort. 

Databases & Hosting
Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution. 

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases 

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB 

Employee reviews

Dariia Spychak
Dariia Spychak
Backend Developer

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this. 

Jan Beilfuß
Jan Beilfuß
Frontend Developer

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

Apply now