As our new Account Manager (f/m/d) together with your colleagues, you will be responsible for a defined customer portfolio of B2B customers (online shops) from the DACH region and proactively develop it further. You will independently identify potential for increasing sales performance in day-to-day business and know how to pick up your customer shops exactly where they are, because: Your customers' success is your goal and your motivation - day after day.
-
Proactive account management: You are independently responsible for a defined customer portfolio of medium-sized and large online shops (Mid Touch). You are able to understand the differences in how they work in order to adapt your expansion strategy accordingly.
-
Recognizing potential: You know what goals an online shop pursues and what challenges it has to face every day. You use this knowledge to place our technologies at the forefront.
-
Negotiation & further development: You develop your customer portfolio strategically and commercially and approach our customer shops as a skilled negotiating partner. Even in tougher negotiations, you don't lose sight of the fun of the matter and the goal.
-
Internal collaboration: You are in close contact with internal interfaces such as New Business Sales or Product Management. You also have a Customer Success Manager at your side who ensures that your customer shops are successful with our solutions. Within this team structure, you are able to maximize the output in customer loyalty and contract extensions.