Account Manager (f/m/d) DACH as Parental Leave Replacement

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

As our new Account Manager on temporary parental leave until 07/2027 together with your colleagues, you will be responsible for a defined customer portfolio of B2B customers (online shops) from the DACH region and proactively develop it further. You will independently identify potential for increasing sales performance in day-to-day business and know how to pick up your customer shops exactly where they are, because: Your customers' success is your goal and your motivation - day after day.

Proactive account management: You are independently responsible for a defined customer portfolio of small- and medium-sized online shops (Tech Touch). You are able to understand the differences in how they work in order to adapt your expansion strategy accordingly.
Recognizing potential: You know what goals an online shop pursues and what challenges it has to face every day. You use this knowledge to place our technologies at the forefront.
Negotiation & further development: You develop your customer portfolio strategically and commercially and approach our customer shops as a skilled negotiating partner. Even in tougher negotiations, you don't lose sight of the fun of the matter and the goal.
Internal collaboration: You are in close contact with internal interfaces such as New Business Sales or Product Management. You also have a Customer Success Manager at your side who ensures that your customer shops are successful with our solutions. Within this team structure, you are able to maximize the output in customer loyalty and contract extensions.

Your profile

Professional experience in proactive customer approach and communication (B2B), ideally in the SaaS environment
Proven knowledge of independent account / customer portfolio management, ideally of up to 1000 customers
Strong communication skills, customer orientation and a "hands-on mentality"
Very good analytical skills, sales affinity and persuasiveness
Affinity to e-commerce / internet and ideally experience with CRM systems (e.g. Salesforce)
Fluent German and very good English skills

What we offer you

Hybrid work: Combine fixed office days with flexible remote work
Workation: Temporarily work from a destination of your choice within the EU, Iceland, or Norway.
Fixed-term contract until 07/2027 with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Your benefits in finance

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Not only is the personal interaction, the working atmosphere and the mindset in the department great, I also really enjoy the work itself. Here, tasks are not just dully processed, but contexts and backgrounds are also explained. Thanks to the participation in the monthly closing, there is always variety of tasks. As a debtor, I can also get a taste of balance sheet accounting here - very interesting for me personally. Cross-departmental work is a daily occurrence here and I'm never stuck in a bubble. There are often projects, for example, to optimise processes or to improve cooperation with other departments. So I always have the opportunity to get involved and can actively shape processes and structures. Many of my colleagues have become friends and I simply feel comfortable.

At the end of 2021, I started as a Controller at Trusted Shops after graduating from university. In addition to extensive onboarding, my first goal-oriented projects and activities helped me to familiarise myself with the corporate culture and the job of a controller. For example, I was able to participate in the relaunch of the Smart Goal tracking, in which the Smart Goals of our units are consolidated on a monthly basis. This immediately gave me a comprehensive insight into the company and a feeling for the world of figures in a SaaS company. Thanks to the trust placed in me by the team and the immediate involvement in controlling topics, I was able to acquire new skills in the areas of IT systems, reporting, planning and proactive communication with various stakeholders within a short period of time. As part of the reorientation in Controlling, in which we work together on projects despite the newly created teams (Business Unit Controlling & Corporate Controlling) and maintain a very close exchange, I now have the position of Business Unit Controller. I am available to the business units I supervise as a sparring partner for month-end closing, ad-hoc requests, setting up cost analyses and other topics.As an employee in controlling and especially as a business unit controller, I look forward to accompanying the journey and development of the units and thus contributing to the significant success of Trusted Shops.

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