Customer communication is your passion. You know what your customers need before they say it. You are an e-commerce professional and know how to make your customers' stores even more successful. You recognize optimisation potential and know how to pick up your customers where they are. You are a networker and keep your eyes and ears open for new ideas to optimise your customer stores. The success of your customers is your goal and your motivation - day after day.
Your Responsibilities
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Portfolio Management & Client Communication
You are the main point of contact for a fixed portfolio of clients, focusing on value maximization and product adoption. You maintain close contact with them—via phone or video call -
Product Adoption & Review Growth
You actively drive product adoption among your existing clients by understanding their individual goals and implementing strategies to reach them. You always keep an eye on review growth, which you leverage as a strategic tool for visibility, trust, and increased value across your portfolio. You also guide new clients through a structured and efficient onboarding process. -
Success Planning
You develop tailored success plans for part of your portfolio to ensure your clients’ business objectives align seamlessly with their product adoption goals. -
Reporting & Analysis
You understand the challenges and objectives in e-commerce and know how our technology can deliver real value. You use insights and data to drive conversations and success strategies. -
Cross-functional Collaboration
You are the voice of your clients. With your feedback, you support the continuous development of our solutions in close collaboration with our product team.