Customer Service Agent (f/m/d) B2C

At Trusted Shops, we have made it our mission to create digital trust between people and companies. Our goal is to become the #1 Community of Trust. Our unique combination of trustmark, authentic customer reviews and buyer protection helps millions of consumers to shop online with confidence every day. Headquartered in Cologne, Germany, we are a fast-growing and profitable SaaS company operating in a dozen European countries with around 700 employees.

Do you love advising customers by email or on the phone with your open, friendly and service-oriented manner? Do you enjoy working in an international and dynamic environment and would you like to support us immediately? Then you've come to the right place!

• You are the contact person for our Trusted Shops buyer protection and consumer service

• You will be responsible for the examination and release of incoming buyer protection and warranty cases of our B2C customers

• You are the contact person for our shops when it comes to warranty cases, making you a decisive interface between B2B and B2C

• You efficiently support the securing and maintenance of our quality criteria

• In cooperation with your colleagues you will ensure a customer-oriented approach

• You support and advise our B2B and B2C customers by providing support in the ticket system, by telephone in German and English, as well as in another European foreign language.

• You are responsible for data preparation and maintenance in our systems.

• You collect and pass on feedback in order to further expand and optimize our products and services together with other Trustees 

• You are fluent in German at a native speaker level and in English (B2)

• A third spoken language e.g. French, Spanish or Polish on a B2 Level or higher would be nice to have

• You have already completed a commercial apprenticeship or have experience in back office activities as well as customer service

• You have an independent, structured way of working and are reliable

• You are open to also support our other internal customer service teams (Review Service or Consumer Service) if there is the need

• You have strong positive communication skills and enjoy dealing with customers

• You are confident with MS Office

• You enjoy working in a team, are proactive and contribute new ideas

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Work temporarily from another location within the EU

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.