Senior System Admin (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Trusted Shops is a leading provider of trust solutions for e-commerce businesses, operating in a dozen European countries with over 700 employees. Our goal is to ensure consumers can shop online with confidence by providing certification and Trustmark services that guarantee the reliability, quality and security of online stores.

As a Senior System Administrator (f/m/d) at Trusted Shops, you will be part of our Platform Operations department, which is responsible for systems such as Zuora, Salesforce, HubSpot etc. We are currently looking for a new colleague to take over this role for our central subscription management solution (Zuora).

In this role, you will not only be essential in ensuring that Zuora runs smoothly, but you will also be looking for ways to continue improving our system's efficiency, enable major strategic projects to be implemented and mid-term initiatives such as IPO-readiness to be tackled.

Do you have an eye for detail and love to improve things? Are you interested in a varied job?

If this, as well as implementing software requirements in an agile and dynamically growing company sounds exciting for you, then you have come to the right place.

Your Tasks

You will be actively involved in implementing strategic projects, helping to shape the future of our company and system landscape

You will focus on solving issues within the Zuora system and be a go-to-technical-expert.

You will implement a variety of technical requests, from small process adjustments and bug fixing to implementing completely new features and processes. All while working closely within your team of system administrators.

You are encouraged to take over responsibility as quickly as possible with the chance to proactively drive technical improvements and system enhancements.

What could your working day look like?

Attend a 15-min daily meeting with your team to review the progress of the current sprint in the Scrum board in Jira

Work independently on solving a sprint work item about bulk updating Invoice fields using Postman

Test a new workflow built by your colleague before it is rolled out

Do a brainstorming session with your colleagues on how to set up a new process e.g. using the platform's programming language in our workflow tool and/or callouts to other systems

Review recent process failures and technical errors to ensure system stability and performance and dive into trouble shooting them after alignment with the system owner

Participate in your team's refinement meeting to discuss and estimate upcoming feature requests based on the prioritization of the system owner.

Document a newly released process and related changes to the data model in Confluence.

Your profile

Successfully completed studies in business informatics, IT, business administration or similar
5-8 years of proven experience in SaaS administration, technical support and/or customer service
Experience in Finance and/or with subscription/billing systems (Ideally Zuora) is a big advantage
Explicit knowledge and understanding of REST APIs and SQL.
Experience with several technologies and programming languages (e.g. XML, HTML, SOAP API, MySQL, Java, etc.)
Desire and motivation to continually learn new skills, processes and technologies and acquire further product knowledge.
Ability to work both independently and in collaboration with your team
Strong communication skills. Being able to explain complex ideas clearly and concisely while adjusting to the audience’s technical level.
Excellent spoken and written English

What we offer you

Hybrid work: Combine flexible remote work with team time in the office
Workation: Work temporarily from another location within Europe
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Videos

What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Our application process

1/4

2/4

3/4

4/4

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the React framework in the frontend and also on the server side with NodeJS

Python: We often use Python when processing or transforming data.

Frameworks

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in ECS

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

Apply now