Product Manager - Marketing Platform

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

About Trusted Shops

Trusted Shops creates digital trust between people and businesses with one clear goal: becoming the #1 Community of Trust. With around 800 employees, we support over 25,000 online shops and around 40 million consumer memberships as a profitable SaaS company. Our unique combination of Trustmark, authentic customer reviews, and Buyer Protection helps millions of consumers shop online with confidence every day.

We are looking for a Product Manager – Marketing Platform to own and evolve the systems that enable automated, scalable 1-to-1 communication across the entire customer lifecycle. This role combines strategic thinking, functional leadership, and continuous improvement in a hybrid setup with a diverse team of system experts and engineers.

To strengthen our Platform Operations department in the Marketing Platform area, we are looking for a

Product Manager – Marketing Platform (m/f/d)

(Hybrid in Cologne or remote within Germany | Full-time | Permanent contract)

Your Responsibilities 

Take full ownership of our Marketing Platform ecosystem, spanning HubSpot as our central platform, as well as internally developed tools (e.g., PDF Generator), and continuously technically optimize the business processes they enable

Provide functional leadership for a cross-functional team of HubSpot administrators and developers in close collaboration with the Engineering Manager

Collaborate closely with other Tech and Operations teams to establish the most reliable and automated marketing processes, all while building and maintaining a strong data foundation for them

Advocate for and continuously improve the platform, always guided by a holistic view of the organization and its processes

Your profile

Your Profile

Degree in Business, IT, or equivalent professional experience

Several years of professional experience as a (Senior) Product Owner or functional leadership of projects or teams in a tech-driven environment

Experience with CRM systems, ideally HubSpot

Solid technical understanding, especially around system integrations as well as process and data modelling

Proven ability of managing diverse stakeholders and complex cross-functional implementation projects

Strong knowledge of agile methodologies (Scrum, Kanban) and tools like Jira & Confluence

A solution-oriented, collaborative, and communicative hands-on personality with strong organisational skills, a structured approach and the courage to make prioritisation decisions

Business fluent in English, fluent in German is an advantage

What We Offer

Hybrid work: Flexible remote work combined with team time in the Cologne office

Workation: Temporarily work from within the EU, Iceland, Liechtenstein or Norway

Permanent contract with Europe’s trusted brand

One “Self Education Day” per month

27 vacation days + 3.5 additional days off (Christmas, New Year’s Eve, Carnival)

Buddy programme & structured onboarding

Individual training and development opportunities

Regular team, unit and company events

Health Pass (free online and offline sports, fitness, and health courses)

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust

Not sure if you meet every single requirement? Apply anyway!
At Trusted Shops, we care about you as a person – regardless of gender, nationality, ethnic and social background, religion/belief, disability, age, or sexual orientation and identity. Trusted Shops stands for diversity and against discrimination.

Contacts

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+49 171 1955843

Videos

What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the React framework in the frontend and also on the server side with NodeJS

Python: We often use Python when processing or transforming data.

Frameworks

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in ECS

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Have we awakened your interest?

Apply now