GTM AI Engineer (f/m/d)

Trusted Shops SE (DE) • Berlin, Cologne

Berlin, Cologne

from today / asap

Your duties

At Trusted Shops, we’re shaping Europe’s Community of Trust – a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences.

As GTM Engineer, you are the architect behind Trusted Shops' agentic revenue infrastructure. You build, deploy, and maintain the AI agents and automated workflows that transform how Sales, AM, and CSM teams operate day to day. Where others talk about AI transformation, you make it real: autonomous CRM updates from call transcripts, AI co-pilots that guide reps through deals, predictive churn alerts that trigger proactive outreach, and dynamic pipeline scoring that adapts in real time.

Your Key Responsibilities:

Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM – from deal guidance and next-best-action recommendations to automated follow-ups and renewal nudges
Implement autonomous data orchestration: agents that listen to calls, parse emails, and update CRM fields with high accuracy, keeping the data foundation "AI-ready" at all times
Develop agentic automation frameworks that go beyond simple "if-this-then-that" workflows – agents that reason, adapt, and act on complex business logic
Design and maintain the signal-based data architecture that feeds AI models with real-time behavioural, engagement, and usage signals
Build automated forecasting pipelines that deliver floor/ceiling predictions based on historical patterns and current pipeline velocity
Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows
Work closely with PlatformOps, Engineering and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI)
Continuously evaluate and integrate new AI tools and platforms; stay ahead of the rapidly evolving agentic AI landscape
Monitor agent performance, accuracy, and reliability; implement guardrails and feedback loops

Why Join Trusted Shops?

Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company
Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks, scalable Architectures, and the latest Technologies that power innovative digital Solutions
Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation
Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy Work-Life Balance that supports you both professionally and personally
Inclusive and Purpose-Driven Culture: Join a diverse, open-minded Team that believes in building trust, empowering People, and driving meaningful progress - together

Your profile

3+ years of experience in a technical GTM, Sales Engineering, RevOps Engineering, or Marketing/Sales Automation role
Strong hands-on skills in building automations and integrations (APIs, webhooks, iPaaS platforms)
Profound experience with AI/ML in a business context – you've built or managed AI-powered workflows, chatbots, scoring models, or similar
Proficiency in prompt engineering and the ability to "program" AI agents to follow complex business logic
Familiarity with LLM-based tools and agentic AI frameworks
Solid understanding of CRM data models (ideally Salesforce) and how to maintain data quality at scale
Comfortable with scripting/coding (Python, JavaScript, or similar) – you can build prototypes and debug integrations
Passionate about the intersection of AI and revenue – you follow the space, experiment with new tools, and have strong opinions on what works
Fluent English; German is a plus

What we offer you:

Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

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Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Are you passionate about the code behind our products?

Programming Languages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot

TypeScript: We use TypeScript combined with the React framework in the frontend and also on the server side with NodeJS

Python: We often use Python when processing or transforming data.

Frameworks

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.)

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in ECS

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda

Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort.

Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution.

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB

Employee reviews

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this.

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

I’m Jasmin, a Software Engineer in the Questionnaire Team, and I’ve been with Trusted Shops since 2022. I build features that help our customers collect and use user feedback effectively, working closely with Product and Design from the first idea to golive. I love the mix of technical challenges, ownership, and seeing the real impact of our work. Our team is open, supportive, and collaborative — a place where questions and ideas are always welcome. Trusted Shops truly invests in personal growth and continuous learning. As a woman in tech, I feel empowered and well-supported, especially through initiatives like the Women in Tech Guild, which give us space to connect and shape meaningful change. Diversity isn’t just a buzzword here — it’s part of the culture.

I'm Nata, Product Manager in the Questionnaire Team of the Business Domain. I've been at Trusted Shops since 2025 and I still notice how much I enjoy working here every day. What motivates me every day is our team. We have an atmosphere that doesn't feel like a given. People help each other, communicate openly and transparently, and you can tell that everyone wants to make an impact and build great products. You can feel exactly that beyond your own team as well. Collaborating with colleagues or other teams never feels like an effort, but like working together towards a shared goal. That makes all the difference for me. If you're looking for an environment where you can work with amazing people on meaningful products, I can wholeheartedly recommend Trusted Shops!

I’m Valeria, a Software Engineer in the Solution Design Team, and I’ve been part of Trusted Shops since 2022. My day-to-day tasks are centred around providing custom technical solutions for our Enterprise customers. Because every customer has a unique set of needs, I always get the chance to dive deep into complicated and interesting technical challenges. Most of all, I appreciate the supportive and open atmosphere within the company. The team culture is built on mutual respect and knowledge sharing. Moreover, as a woman in tech field, I feel empowered here through various initiatives - from Women in Tech guild to Female Speaker Sessions. If you are someone who loves to solve problems and wants to work in a place where your colleagues genuinely care about your growth, you are at the right place here!

I’m Wiktoria, a Software Engineer in the Consumer Membership Team of the Consumer Domain. I started working at Trusted Shops back in 2022. I really appreciate the culture of fostering education at TPS, we get the opportunity to learn new things or get support to do that outside the company as well. I get to talk to people from different departments, which enables me to own my work and gather new experiences. The guilds at Trusted Shops are a great way to give back and help coworkers, like the Women in Tech or Frontend Guild. I recommend Trusted Shops to anyone who doesn’t want to stop growing and wants to meet amazing people!

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