2nd Level Product Support (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Only applications sent in English will be considered

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We are looking for a communicative and positive colleague who combines a broad knowledge of web technologies with a strong customer orientation. As a 2nd Level Product Support (m/f/div.), you will be one of our product experts and will do everything you can to ensure that our customers optimally integrate the Trusted Shops trust functions into their online shops. In cooperation with our account managers, you will be the interface between customers, our agile product development and external partners.

You will ensure that our customers have optimally integrated all Trusted Shops functions into their online shops in order to experience the maximum benefit.
You answer technical customer inquiries about the integration of the Trusted Shops trust solutions into a wide variety of shop systems (e.g. Magento, Shopware) by phone and e-mail (2nd level)
If we do not offer a ready-made module for a shop system, you will develop your own integrations of the Trusted Shops functions
As a multiplier, you will pass on your know-how about our products and their possible applications internally
Occasionally, as a technical consultant, you will support our account managers and sales colleagues during online appointments with customers or potential customers.
You will participate on internal projects such as development of internal tools for the technical support

Your profile

Successfully completed studies in computer science or a comparable course of study or comparable training (e.g. IT specialist).
Good programming skills in PHP and JavaScript.
Good knowledge of HTML and CSS.
You love to get to the bottom of technical problems and solve them together with the customer.
You find it easy to present and explain even complicated technical details in a way that is understandable to everyone.
Willingness to work for and enjoy familiarizing yourself with shop software systems.
You approach people positively and are a communication professional.
You speak English and one of our supported languages (DE, ES, FR, NL, PL, IT) fluently, every other European language is a plus.

What we offer you

Hybrid work: Combine flexible remote work with team time in the office

Workation: Work temporarily from another location within Europe
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

Have we awakened your interest?

Apply now