Account Manager Spain - hybrid work (f/m/d)

Start date: 01/10/2024

Only application in English will be considered

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You are passionate about customer communication. You know what your customers need before they ask. 

As an e-commerce professional, you know how to help your customers improve the performance of their shops. You are able to identify optimisation potential because you understand where your customers are, and you know how to help them move forward. You are good at networking, and you keep your eyes and ears open to get new ideas to help your customers optimise their shops. Day by day, your customers’ success is your goal and motivation.

• Negotiate: You are responsible for the strategic and commercial development of your customer portfolio in the Spanish market, and you are recognized as a skilled negotiator by our customers. Even in tougher negotiations, you never lose sight of the goal.
• Cancellation- & Retention-Management: You are responsible for managing cancellations, from identifying the reason to convincing the client to stay with us. Also contacting clients with an immediate termination date and be able to retain them.
• Proactive account management: You are independently responsible for a defined customer portfolio and support them, e.g. during onboarding, suggesting measures for performance optimization or actively offering new products. You know your customers and recognize how you can optimize their stores. Because: You don't just want to see your customers happy, you want to make them successful!
• Identifying potentials: You know what goals an online store pursues and what challenges it has to face every day. You have a clear understanding of your portfolio, and you are capable of analysing trends and opportunities for cross- and upselling within your customer base.
• Tag-Team with CSM: You are not on your own when it comes to delivering success for your customers – it is a team effort. You will have a Customer Success Manager by your side to make sure your customers use our solutions properly and are successful with it. Within this tag-team structure you will be able to maximise the output in customer retention and contract expansion!
• Tech- and Mid-Touch: You are responsible for our small to medium-sized businesses, and you are capable of understanding the differences in the way they operate in order to adapt your expansion strategy.

• At least 4-years-experience in sales (hunting-profile), portfolio retention and proactive account management
• Structured working method and a hands-on mindset
• Basic technical knowledge and affinity to e-commerce/internet
• Spanish at native-speaker level (C2) and Proficiency in English (C1)
• Good command of MS-Office (Word, Excel, PowerPoint)
• Permanently located in Barcelona

Benefits

• Hybrid work from our office in Barcelona or 100% from the office ... you choose
• Permanent employment with Europe's trusted brand
• 24 days holidays
• Buddy program (an experienced trustee is at your side)
• Individual training opportunities
• Extensive training on our products
• Health Pass (free online and offline courses to support your physical and mental health ....and an extra day off on top)
• Permanent access to our discount platform

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.