Senior Salesforce Administrator*in (f/m/d)

Trusted Shops creates digital trust between people and businesses – with one clear goal: to become the #1 Community of Trust. As a profitable SaaS company with around 800 employees, we support over 25,000 online shops and 40 million consumer memberships. Our unique combination of Trustmark, verified customer reviews and Buyer Protection helps millions of people shop online with confidence every day. 

To strengthen our Platform Operations team in the Salesforce environment, we’re looking for a 

Senior Salesforce Administrator (f/m/d) 
(Hybrid in Cologne or remote within Germany / Full-time / Permanent position) 

Your tasks  

• Design and implement scalable configurations, automations and platform governance standards 

• Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality 

• Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives 

• Lead change management processes, improve documentation and enable internal users through training 

• Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup 

• Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality 

• Collaborate with developers to align declarative and programmatic solutions for sustainable growth 

Your profile  

• Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience 

• 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc. 

• Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration 

• Salesforce certifications are a plus as well as Familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes 

• Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work 

• Business fluent English 

What we offer you 

• Hybrid work: Flexible remote setup with optional office days in Cologne 

• Workation: Work temporarily from anywhere in the EU, Iceland or Norway 

• Permanent contract with Europe's trusted brand 

• 27 vacation days plus 3.5 extra days off (Christmas Eve, New Year’s Eve & Carnival) 

• Buddy programme and structured onboarding to support your start 

• Tailored learning opportunities and internal learning possibilities

• Regular team and company events – from strategy to celebration 

• Health Pass: Free access to sports, fitness & mental health offers (online and offline) 

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust 
Not 100% sure if your profile fits? Apply anyway! 
At Trusted Shops, we care about people – regardless of gender, nationality, background, religion, disability, age, sexual orientation or identity. We are committed to diversity and inclusion.