Working Student (f/m/d) Product Support

Trusted Shops AG • Cologne

  • Part-time


from today / asap

Your duties

At Trusted Shops, we have made it our mission to create digital trust between people and companies. Our goal is to become the #1 Community of Trust. Our unique combination of Trustmark, authentic customer reviews, and buyer protection helps millions of consumers shop online with confidence every day. Now we want to push our development even further and build the next-generation trust platform. Headquartered in Cologne, Germany, we are a fast-growing and profitable SaaS company operating in a dozen European countries with over 800 employees.

As a working student (f/m/d) at Trusted Shops, you will gain experience and insights in a dynamic and international environment. There are a wide range of opportunities and a high degree of creative freedom to contribute your own ideas and participate in exciting projects.

We are looking for an open and communicative working student (f/m/d) who, in addition to a strong customer focus, is not afraid of technical topics and acts as an internal interface between customer support and agile product development.

  • Answering technical or product-specific internal inquiries via ticket system in German and English
  • Identifying the right questions and ensuring all necessary information is included in the request
  • Forwarding the requests in a targeted way and create support cases for the Product Owners
  • Communicating with your stakeholders as an interface between different areas
  • Creating a monthly report that gives insights into the current support cases

Your profile

  • Enrolled full-time student (f/m/d) for at least one more year 
  • Availability for a working time of up to 20 hours/week
  • Willingness to acquire a broad knowledge of technical products in order to allocate internal requests from our B2B and B2C teams in a proactive, targeted and solution-oriented manner
  • Ability to quickly understand technical contexts and identify optimization potentials
  • Independent, structured and careful way of working and enjoying familiarizing yourself with our product landscape
  • Fluent in German and English
  • Ideally initial experience in support activities, working with product teams, web technologies and agile working methods in e-commerce or IT


  • Exciting, responsible tasks in an international, dynamic team
  • New Work: 100% remote or flexible working from all over Germany
  • Flexible working hours during hot exam phases
  • Intensive onboarding and insights into other units
  • Individual development opportunities and internal learning opportunities
  • Health Pass - free online and offline sports, fitness and health courses


Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.


In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values


Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.


Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.


We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Thibaut Charprenet
Thibaut Charprenet
Senior Product Designer

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

Have we awakened your interest?

Apply now