Working Student (f/m/d) Account Management

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for more than 45 million consumers and 30,000 businesses across Europe. Our products – including the Trusted Shops Trustmark, Buyer Protection, and the eTrusted review platform – have been building trust in e-commerce for over 25 years.

Would you like to gain hands-on experience alongside your studies? Then you’re in the right place! As a Working Student in Account Management, you will support our team in managing and developing existing customers in the DACH region, work closely with internal teams, and gain valuable insights into SaaS sales and customer management.

Your Mission

Drive growth & unlock opportunities
You work closely with our Account Management team to analyze customer and market potential. Together, you identify the most promising segments, develop upselling and cross-selling approaches, create customer awareness, and prepare compelling pitches. Your goal: a measurable impact on revenue and growth.

Hands-on sales mindset
You actively support the team in daily business operations – from preparing offers and following up on open opportunities to participating in customer meetings and conference calls. At the same time, you play an important backup role in operational tasks: when things get busy, you step in, take ownership, and ensure our customers continue to receive professional support. This is not just assisting – it’s real involvement.

Understand customers & sell solutions
You learn about the business models of online shops and understand the challenges they face in e-commerce. Based on this, you demonstrate how our technologies create real value and strategically develop customers and their product portfolios.

Learn sales the right way
We invest in your development: you’ll learn how modern sales works – from structured sales conversations and objection handling to negotiation strategies and understanding the full customer journey. Our goal is to gradually build your profile into a strong sales skill set.

Your profile

Full-time student (f/m/d), enrolled for at least one more year

Initial experience in customer outreach and communication, especially via email and phone (e.g. internship, working student role, part-time job)
Strong interest in Account Management, Business Development, and growth, with a clear affinity for sales
Structured and reliable working style with strong communication and teamwork skills
Basic technical understanding and interest in e-commerce / digital business models; confident use of MS Office; Salesforce knowledge is a plus
Native-level German and very good English skills

What We Offer You

Exciting and responsible tasks in an international, open-minded team
Flexible working hours, especially during exam periods
New Work culture: remote work or flexible working from the Cologne area
Comprehensive onboarding with a professional team introduction and insights into other departments
Team events – because having fun at work really matters
Health Pass – stay active and receive additional vacation hours for the following year

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust

Not sure if you’re exactly what we’re looking for? Apply anyway!
At Trusted Shops, we value you as a person. Whether you’re a good fit has nothing to do with gender, nationality, ethnic or social background, religion or beliefs, disability, age, or sexual orientation and identity. Trusted Shops is firmly committed to diversity and against discrimination.

Contacts

Your benefits in commercial

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Learning & Development

Tap into our extensive internal training portfolio and keep evolving your skills. This includes workshops with our Agile Coaches, access to a wide range of eLearning platforms, and training sessions with field experts.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. In our Commercial teams, you work with some of the most advanced and effective tools in the industry. With Salesforce, HubSpot and Talkdesk, you always know exactly where your customers stand — from first touchpoint to long‑term partnership.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now

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