Werkstudent Product and Software Support (f/m/d)

Trusted Shops GmbH • Cologne

Werkstudent Product and Software Support (f/m/d)

Trusted Shops GmbH • Cologne

  • Teilzeit/parttime

Cologne

ab today / asap

Your duties

Du bist kommunikativ, offen, überzeugst andere durch deine positive Art und stehst gerne in Kontakt mit KundInnen ?

Als WerkstudentIn im Product Software Support kennst du unsere Produkte und gibst alles dafür, dass unsere KundInnen die Trusted Shops Vertrauens-Lösung bestmöglich in ihre Onlineshops integrieren.

Zusammen mit anderen Teams, wie dem Customer Success Management, identifizierst Du Hindernisse und findest Lösungsvorschläge, um diese zu überwinden


  • Sicherstellung, dass unsere KundInnen alle relevanten Trusted Shops Funktionen kennen und optimal in ihren Onlineshop integrieren, um so den größten Produktnutzen zu erfahren
  • Beantwortung technischer Rückfragen per Telefon und E-Mail z.B. zur Funktionalität und Integration in die unterschiedlichsten Shopsysteme (Magento, Shopware, etc.) (1st Level)
  • Beratung bei einfachen Quellcode-Anpassungen: Unterstützung unserer KundInnen bei der Plug-In-Integration, damit unser Trustbadge (Widget) an der gewünschten Stelle im Shop erscheint
  • Verständliche Darstellung und Erklärung von technischen Sachverhalte

Your profile

  • Mind. 1 Jahr immatrikuliert

  • Lösungsorientiertes Denken sowie starke Analysefähigkeiten
  • Grundsätzliches Verständnis von Webtechnologien
  • Grundkenntnisse in HTML 
  • Verhandlungssichere Deutsch-und fließende Englischkenntnisse
  • Nice-to-Have: Erfahrung mit CSS oder Javascript


Das bieten wir Dir

  •  Spannende und verantwortungsvolle Aufgaben in einem internationalen, aufgeschlossenen Team
  • Flexible Arbeitszeiten in heißen Prüfungsphasen
  • New Work: remote oder flexibles Arbeiten aus Deutschland, Spanien, UK, Niederlande, Frankreich und Polen
  • Intensives Onboarding - Professionelle Teameinführung und Einblicke in andere Abteilungen
  • Teamevents – Denn der Spaß bei der Arbeit darf nicht zu kurz kommen
  • Health Pass – Bleibe fit und wir beschenken Dich mit extra Urlaubsstunden für das nächste Jahr
Contacts
Thomas Ribeiro

Thomas Ribeiro

Working Student Talent Attraction
 

Hybrid team leadership in our Sales team – meet Michelle

Hybrid team leadership in our Sales team – meet Michelle
Hybrid team leadership in our Sales team – meet Michelle
Videos
What opportunities does "new work" offer our colleagues? Patrick tells us his story
What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your Benefits

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Are you passionate about the code behind our products?

Programming Lanugages
Programming Lanugages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot 
TypeScript: We use TypeScript combined with the Angular and React frameworks in the frontend and also on the server side with NodeJS 
Kotlin: We sometimes use Kotlin as an alternative to Java for server-side solutions and for our mobile development 
Python: We often use Python when processing or transforming data. We also occasionally write services in it with the help of AWS Lambda 

Frameworks
Frameworks

Angular: Particularly in our B2B area, we rely on Angular for our frontend in order to be able to develop interactive solutions efficiently 
React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.) 
Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in Kubernetes clusters 
NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda 

Service & Tools
Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment 
GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback 
Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way 
Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort. 

Databases & Hosting
Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution. 
PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases 
AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB 

Erfahrungsberichte

Dariia Spychak
Dariia Spychak
Backend Developerin

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this. 

Nele Straatmann
Nele Straatmann
Junior Account Managerin

“As a junior account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.” 

Paul Patrick Beyeme
Paul Patrick Beyeme
Sales Manager DACH

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues. 

Have we awakened your interest?

Apply now