Team Lead (f/m/d) Account Management SME

Trusted Shops AG • Cologne

  • Full-time


from today / asap

Your duties

Do you fancy an exciting mix of team development and optimising the growth of our SME clients in a company that is as dynamic as it is growth-oriented?Then become part of our success story and lead the account management team in the Tech Touch segment with immediate effect!

Together with your team, you will be responsible for a portfolio of 15k small and medium-sized online shops with an ARR of €20 million from the DACH market. You and your team are proactively responsible for the growth of this important customer segment. You use signals to help our customers achieve long-term success through and with Trusted Shops in a scaled way. Furthermore, together with your team you manage to find the balance between renewal and expansion.

  • You lead a team of five account managers, which you also actively develop as a coach and mentor
  • Developing new sales approaches specifically focused on the highly scaled tech-touch segment and optimising existing processes
  • You support your team in recognising patterns and establishing proactive automation processes from solutions for individual customer segments
  • Reporting of relevant key figures in close cooperation with the unit director
  • Responsibility for retention and expansion
  • You will shape the close cooperation with Customer Success, Product Management, Sales, Marketing and HR and be an internal ambassador for the success of your team and your customers
  • As a People Manager you are involved in HR processes and support Recruiting in building your team

Your profile

  • Experience in the development and management of a team
  • You are familiar with the conception and implementation of 1:n communication tools and know how to use them successfully
  • Experience in SaaS business with annual recurring revenues
  • You are keen on "pattern recognition" in highly scaled customer portfolios and on the rapid implementation of growth hacking projects, which you scale up if successful
  • You have experience in process optimisation as well as in the automation of product offers for individual customer subverticals
  • You think analytically and communicate confidently in German and English
  • You have high quality standards, but are also able to work quickly and make decisions according to the Pareto principle
  • Despite the full remote option, you are also willing to come to the office in Cologne at agreed intervals


  • New Work: 100% remote or flexible working from Germany
  • Permanent contract with Europe's trusted brand
  • 30.5 days holiday
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Team events (summer party, Christmas party, unit events)
  • Health Pass (free online and offline sports, fitness and health courses)


Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Christiane Esser

Christiane Esser

Inhouse Recruiter Commercial


Sales coaching from onboarding to day-to-day work – meet Siemon
Sales coaching from onboarding to day-to-day work – meet Siemon

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.


Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values


Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.


Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.


We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Nele Straatmann
Nele Straatmann
Account Managerin

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

Paul Patrick Beyeme
Paul Patrick Beyeme
Sales Manager DACH

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues. 

Stefanie Sieberz
Stefanie Sieberz
Sales Consultant DACH

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.


Have we awakened your interest?

Apply now