System Administrator (Telecommunications) (f/m/d)

Trusted Shops AG • Cologne

  • Full-time


from today / asap

Your duties

Trusted Shops is a leading provider of trust solutions for e-commerce businesses, operating in a dozen European countries with over 800 employees. Our aim is to ensure that consumers can shop online with confidence, by offering certification and trustmark services that guarantee the reliability, quality, and security of online shops.

As a System Administrator (Telecommunications) (f/m/d) at Trusted Shops, you will be part of the CTI Solutions team which is responsible for two telephony tools: Talkdesk (call center tool) and Outreach (sales engagement tool). You will be a key player on ensuring that both tools are functioning properly and you will help improving the efficiency of both systems in close cooperation with our Salesforce and Reporting teams.

If you are interested in telephony infrastructure, have a strong technical acumen, and are eager to work in a small high pace team, we would love to hear from you. Apply now and join us in building trust and confidence in the digital world!

  • You develop new features (e.g. creating new call flows for inbound calls) and test them to make sure they work correctly before go-live
  • You adjust and optimise the current infrastructure of any of the two systems while keeping the customer experience in mind
  • You make sure new colleagues have the right permissions to access the tools
  • You support colleagues with technical issues they experience in any of the two systems
  • You investigate and solve possible bugs (sometimes with the help of the tools’ technical support teams)

Your profile

  • A fluent command of English is a must. Knowledge of other European languages is an advantage
  • A degree (focus on business informatics or IT) is an advantage but not mandatory
  • First relevant experience (min. 1-2 years) working as an IT Administator/Support or a similar role (ideally focused on CTI systems)
  • Experience with CTI systems or Salesforce is an advantage
  • Good analytical skills and a strong affinity for technical processes
  • High degree of responsibility, reliability and proactivity


  • New Work: Home Office or flexible working from Germany, Spain, Netherlands, Poland, France, Italy
  • Permanent contract with Europe's trusted brand
  • 30.5 days holiday
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Team events (summer party, Christmas party, unit events)
  • Health Pass (free online and offline sports, fitness and health courses)

Please send us your application/CV in English!


Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Kristina Brand

Kristina Brand

Inhouse Recruiter Tech & Corporate Functions

Your benefits in operations

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values


Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.


Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.


We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

What we work with

Tech Stack Operations
Tech Stack Operations

HubSpot: We use HubSpot as the main marketing touchpoint and CRM solution with a focus on (but not exclusively) new business: hosting of website, blog and landing pages as well as newsletters and marketing automation campaigns. As a result, it is synchronised with our CRM system Salesforce and other connected tools to deliver data, mainly on inbound leads. 

Outreach: In order to make our outbound sales process as automated and therefore as efficient as possible, we have integrated Outreach as a state-of-the-art sales engagement CTI solution that is very closely interlinked with our core CRM system. 

Salesforce: Salesforce, as a highly scalable and customisable SaaS solution, is used as our central CRM application. It is tightly integrated with some third-party solutions as well as numerous internal applications. 

Zuora: We use Zuora, one of the industry’s leading subscription management platforms, to have a single point of truth for all contract, billing and payment-related processes. 

Have we awakened your interest?

Apply now