System Administrator (Telecommunications) (f/m/d)

Trusted Shops is a leading provider of trust solutions for e-commerce businesses, operating in a dozen European countries with over 800 employees. Our aim is to ensure that consumers can shop online with confidence, by offering certification and trustmark services that guarantee the reliability, quality, and security of online shops.

As a System Administrator (Telecommunications) (f/m/d) at Trusted Shops, you will be part of the CTI Solutions team which is responsible for two telephony tools: Talkdesk (call center tool) and Outreach (sales engagement tool). You will be a key player on ensuring that both tools are functioning properly and you will help improving the efficiency of both systems in close cooperation with our Salesforce and Reporting teams.

If you are interested in telephony infrastructure, have a strong technical acumen, and are eager to work in a small high pace team, we would love to hear from you. Apply now and join us in building trust and confidence in the digital world!

• You develop new features (e.g. creating new call flows for inbound calls) and test them to make sure they work correctly before go-live
• You adjust and optimise the current infrastructure of any of the two systems while keeping the customer experience in mind
  
• You make sure new colleagues have the right permissions to access the tools
• You support colleagues with technical issues they experience in any of the two systems
• You investigate and solve possible bugs (sometimes with the help of the tools’ technical support teams)

• A fluent command of English is a must. Knowledge of other European languages is an advantage
• A degree (focus on business informatics or IT) is an advantage but not mandatory
• First relevant experience (min. 1-2 years) working as an IT Administator/Support or a similar role (ideally focused on CTI systems)
• Experience with CTI systems or Salesforce is an advantage
• Good analytical skills and a strong affinity for technical processes
• High degree of responsibility, reliability and proactivity

Benefits

• New Work: Home Office or flexible working from Germany, Spain, Netherlands, Poland, France, Italy
• Permanent contract with Europe's trusted brand
• 30.5 days holiday
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Team events (summer party, Christmas party, unit events)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.