Product Owner (f/m/d)

Trusted Shops GmbH • Cologne

  • Full-time

Cologne

from today / asap

Your duties

Trusted Shops develops SaaS solutions for over 30 million users and 30.000 companies all over Europe. Our product suite includes products such as the Trustmark, buyer protection and the experience feedback platform eTrusted. With our products we pursue the mission to enable trust between people and businesses in the digital age over the last 20 years.

Home of our product development is the Products & Engineering department, which consists of 13 cross-functional product teams across 4 product domains, working in an agile environment.

We are looking for a Product Owner in our eTrusted domain, who thrives in a creative, changing environment, is passionate about positively impacting the user experience, and who will advance our mission: to enable organizations of any size to exploit the full power of authentic experience feedback!


What your role’s responsibility will include

Together with around a dozen other Product Owners, you drive the value of your product, and the value of the entire product portfolio.

As Product Owner, you will gain a firm foundation on the product and provide vision, approach, and planned execution. You carry the ownership of the product in terms of quality and delivery as per the expectations you aligned with your peers and management. You aim to UNDERSTAND our business and your product’s impact on it to the fullest extent. You get familiar with the most modern and agile techniques to BUILD software, and use data to LEARN more about the impact you have.

Your approach should be firmly rooted in customer-centricity. You seek out and amplify the voice of the customer, and leverage it as a driving factor in the product development. You understand that getting a win for the customer goes hand in hand with getting a win for the business, and continuously seek to satisfy both.


What your day as a Product Owner might look like

  • Starting your day with setting up your mobile working environment – or adjusting your table at the office.
  • Opening your individual task manager and getting your mind into the processes you are supporting at the moment – from short term operative to long term visionary perspectives.
  • Meeting your team in the daily standup and setting the stage for the collaborative work of the day. You’ll probably have a look at your backlog together – or your Kanban board or whatever style of agile collaboration your team favours.
  • Continuing with meeting or work sessions that help you UNDERSTAND your business, BUILD your software or LEARN from data, customers, and colleagues.
  • Lunch break! Grabbing a bite at home with your SO or maybe gathering a few team members and colleagues and explore the restaurants around the office?
  • More meetings or work sessions in the afternoon. It is completely up to you how long and in which constellations and formats you work, but you can expect that a lot of people will want a piece of you! So, communication and (self) organisation should be your strong suits!
  • Luckily, there will be regular meeting series with your PO peers and your domain leads to help you stay in synch with team overarching developments and goals and the company buzz and strategy.
  • Still in the office? Get a free drink on the rooftop terrace before going home, maybe? And remember: We don’t believe into working till the middle of the night here.
  • Or was this your monthly self-education day? In which case, no meetings for you today, but a self-chosen agenda of learning and self-improvement.

Your profile

  • You can quickly gauge product risks and actively look for ways to mitigate them
  • You come along with a pronounced technical understanding for software products
  • You use user research and insights to back up your product development
  • You have gathered 2 or more years of experience as a Product Manager / Product Owner
  • You collaborate based on mutual respect
  • You have excellent communication skills in English. German is a plus
  • You stay focused on the big goals, and go the extra mile to bring everyone there
  • You drive good decisions, also through assisting others to reach one



What we offer you

  • The freedom to do a really good job
  • New Work: remote or flexible working from Germany, Spain, the Netherlands, Poland, France and Italy
  • One self-education day per month
  • 30.5 days vacation
  • Individual training opportunities
  • Health Pass (free online and offline sports, fitness and health courses)
  • Team events (summer party, Christmas party, unit events)
  • An international and diverse environment - colleagues from over 40 nations who work for 13 markets in 5 offices across Europe
  • An unique company spirit - an open error culture, enthusiasm for good results, and giving every individual room for growth


BUILD A COMMUNITY OF TRUST WITH US
- #cometotrust

Contacts
Alessandro Canu

Alessandro Canu

Inhouse Tech Recruiter
 
Videos
What opportunities does "new work" offer our colleagues? Patrick tells us his story
What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Agile Coach

Agile coaches are available to you and your teams so that you can be successful together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Are you passionate about the code behind our products?

Programming Lanugages
Programming Lanugages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot 

TypeScript: We use TypeScript combined with the Angular and React frameworks in the frontend and also on the server side with NodeJS 

Kotlin: We sometimes use Kotlin as an alternative to Java for server-side solutions and for our mobile development 

Python: We often use Python when processing or transforming data. We also occasionally write services in it with the help of AWS Lambda 

Frameworks
Frameworks

Angular: Particularly in our B2B area, we rely on Angular for our frontend in order to be able to develop interactive solutions efficiently 

React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.) 

Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in Kubernetes clusters 

NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda 

Service & Tools
Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment 

GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback 

Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way 

Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort. 

Databases & Hosting
Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution. 

PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases 

AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB 

Employee reviews

Dariia Spychak
Dariia Spychak
Backend Developer

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this. 

Jan Beilfuß
Jan Beilfuß
Frontend Developer

I am currently working in the Review Insights team. In this product team, we work on frontends that help our customers, i.e. online retailers, to draw valuable information from the collected reviews. I have another colleague in the team from the front-end team with whom I work closely. This starts with the planning and discussion of solutions and ends with the joint revision of the written code. Overall, the working atmosphere at Trusted Shops is very pleasant and relaxed. Thanks to a specially developed platform solution, each product team can build its own micro frontends and is thus independent of the other product teams. This means that you are not restricted in your choice of framework, for example - however, we mainly use the common JavaScript frameworks. Personal development is also encouraged. This year, for example, I was able to take part in a one-week summer school on the topic of deep learning, and we basically have one day a month at our disposal to continue our education as we see fit.

Jonas Reinecke
DevOps Engineer

As a DevOps Engineer, I work closely with the developers and support them in their daily work. I take care of building the infrastructure of our applications and configuring the deployment pipelines. I also support the developers of a product team and plan their architecture for new applications that are developed in the team. Besides the work in the product teams, all DevOps colleagues meet once a month for a common exchange. In this meeting we discuss new technologies and present projects we have worked on in the product teams. We also meet regularly for various sessions in which we try out different new technologies directly. It is exactly this combination of my work in the product team and the exchange with my DevOps colleagues that I like very much and brings a nice change in the daily work. In addition to the many technical meetings, there are also regular coffee meetings, in which I make up for the otherwise regular meetings at the coffee machine with my colleagues virtually.

Sebastian Wawryka
Sebastian Wawryka
Product Owner

As a product owner, I am the linchpin of the various internal and external stakeholders and their requirements. The challenge is to define the optimal roadmap for a successful product between these different ideas and wishes. Dealing with daily changes is as much a part of the business as planning long-term roadmaps. Together with my cross-functional team, we work every day to deliver added value for online shops and consumers with our products. Our next big project will be the automatic generation of responses to reviews. This will enable us to deal with feedback much more efficiently and to work specifically on improving consumer experiences. I am in contact with my team at all times, especially in the remote environment and I really appreciate the cohesion and cooperation with my colleagues.

Thibaut Charprenet
Thibaut Charprenet
Senior Product Designer

As a Senior Product Designer, I work as part of the Advertising Product team. Together, we get to make most of the critical decisions about our products and enjoy plenty of freedom in the way we shape our roadmap.

My daily work never gets boring and always looks different depending on what phase of a project we are working on: in the discovery phase, I take care of the user research and data collection that will inform our decisions. In the conceptual phase, I deliver the user journey and the wireframes before moving to the more final graphic design. Finally, I also drive the user testing rounds or customer interviews to validate our new releases and establish the next UX improvements.

Every step of the way, I can rely on our in-house UX team to help me organise workshops, get feedback or support me with more advanced graphic tasks, such as illustrations and animations. Among the many excellent reasons to join Trusted Shops, the amazing UX team and our great diversity of profiles and colourful personalities would probably be my number one!

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