Key Account Manager (f/m/d) DACH

Trusted Shops AG • Cologne

Full-time

Cologne

from today / asap

Your duties

Customer communication is your passion. You are an e-commerce professional, you know how to make the online shops of your B2B customers even more successful. You are a networker and keep your eyes and ears open to always get new ideas for the optimization of your customer online shops. At the same time, you are able to adapt your expansion strategy accordingly and don't lose sight of the fun in the matter and the goal, even in tough negotiations. You don't just want to see your customers happy, you want to make them successful!

Negotiation and development: You are responsible for the strategic and commercial development of your defined customer portfolio in the DACH market and act as a skilled negotiator for our online shops.
Potential analysis: You know what goals an online shop is pursuing and what challenges it has to face on a daily basis. This is where you place our technologies at the forefront.
Proactive account management: You propose measures to optimize performance or offer new products in a targeted manner. In doing so, you also focus on a long-term customer relationship.
Internal collaboration: You are in close contact with internal interfaces such as Customer Success Management, Legal or Product Management.

Your profile

Experience in proactive account management (B2B) as well as in independent customer portfolio management, ideally in the SaaS environment
Strong communication skills, proactivity, negotiation skills and a hands-on mentality
Basic technical understanding and affinity for e-commerce/Internet
Ideally experience with CRM systems (e.g. Salesforce)
Fluent German (C2) and very good English skills (C1)

What we offer you

New Work: remote or flexible working from Germany, Spain, Netherlands, Poland, France, Italy
Permanent contract with Europe's trusted brand
30.5 days holiday
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Team events (summer party, Christmas party, unit events)
Health Pass (free online and offline sports, fitness and health courses)

Contacts

Videos

A day in a life of a Sales Development Representative – meet Johannes

Sales coaching from onboarding to day-to-day work – meet Siemon

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now