Junior UX Writer (f/m/d)

Trusted Shops GmbH • Cologne

  • Full-time


from today / asap

Your duties

For over 20 years, Trusted Shops has been inspiring trust within and beyond eCommerce by offering innovative software products and our well-known shop certification.

Today over 25 million online shoppers are Trusted Shops members, enjoy a safer shopping experience, and share their feedback with one of the over 30,000 shops and businesses across Europe that utilise our products. And we are just getting started.

For us, great products always come with great UX. This is why we are looking for you: a passionate Junior UX Writer (f/m/d) with a deep interest in tech & product.

Your profile

  • You draw from your knowledge of UX writing and content design to realise the content for our products and services - in close collaboration with our UX team and the teams responsible for product development. 
    • Create help content around our products. This implies pure article research and creation as well as the creative presentation of complex facts for our customers (e.g. product tour, videos).
    • Write simple, direct, and grammatically correct copy with an eye toward inclusivity and accessibility.
    • Ensure that your UX messaging aligns with our brand/editorial guidelines and voice and tone strategy.
  • Localisation is not a new word for you. When creating copy, you are always aware of the fact, that our products run in up to 13 languages.
  • You create microcopy in German and English that guides people through user flows (navigation items, button labels, tooltips, errors, notifications, etc.).
  • You are responsible for the continuous maintenance and optimisation of the existing product content.
  • Together with our UX designers, you create a harmonic overall picture of our products for the customers.

Your Profile: 

  • German or English is your native language and you are business fluent in the other language.
  • You have first experiences in a tech & product related work environment. Ideally the concepts of a Company Glossary and a Domain Language Model are not new to you.
  • Experience with content management systems, wireframes and mockups is an advantage, but the pleasure of visualising language and product contexts is a must.
  • You attach great importance to the small details of the user experience and in-app copy.
  • Ideally, you are familiar with the principles and practices of user experience research and know how to use data to gain informed insights into the user experience.

What we offer: 

  • New Work: Flexible working from Germany, Spain, UK, Netherlands, Poland, France
  • Permanent contract with Europe's trusted brand
  • 30.5 days holiday
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Team events (summer party, Christmas party, unit events)
  • Health Pass (free online and offline sports, fitness and health courses)
Kristina Brand

Kristina Brand

Inhouse Recruiter Tech & Corporate Functions

Your benefits in product

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Agile coach

Agile coaches are available to you and your teams so that you can be successful together.


In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values


Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.


Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.


We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Have we awakened your interest?

Apply now