(Junior) Systems Business Analyst (f/m/d)

Trusted Shops AG • Cologne

  • Full-time


from today / asap

Your duties

Trusted Shops is a leading provider of trust solutions for e-commerce businesses, operating in a dozen European countries with over 800 employees. Our aim is to ensure that consumers can shop online with confidence, by offering certification and trustmark services that guarantee the reliability, quality, and security of online stores.

You love to get to the bottom of complex problems and don't let it stop you if there is no "simple" solution at first glance? Are you interested in a varied job? If you are also interested in business analysis, testing of systemic solutions and the concrete implementation of projects in an agile and dynamically growing company, then you have come to the right place!

  • You are actively involved in the preparatory process analysis and planning of IT optimization projects in the area of Platform Operations and thus actively shape the future of our company-wide process and system landscape
  • You visualize existing process chains and ensure that our best practices in the area of project management and stakeholder communication are further developed and adhered to
  • You work with a team of experienced system specialists and a variety of internal stakeholders at Trusted Shops to help solve complex, system-related issues and implement appropriate projects
  • You not only work through the day-to-day requests of your various stakeholders, but also know how to prioritize them. Together you ensure the smooth operation of our systems.
  • You accompany the systemic and technical developments as well as their testing, quality assurance measures and error analysis

Your profile

  • A fluent command of English is a must. Knowledge of other European languages is an advantage.
  • A degree (focus on business administration, business informatics or IT) is an advantage but not mandatory
  • An affinity for analyzing business processes and project management is a prerequisite - ideally confirmed by initial experience
  • Experience with CRM systems (e.g. Hubspot or Salesforce) is desirable
  • Good analytical skills and a strong motivation to familiarize yourself with unfamiliar topics and to contribute your own approaches to our team
  • Strong communication skills and enjoy team & independent project work


  • New Work: Home Office or flexible working from Germany, Spain, Netherlands, Poland, France, Italy
  • Permanent contract with Europe's trusted brand
  • 30.5 days holiday
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Team events (summer party, Christmas party, unit events)
  • Health Pass (free online and offline sports, fitness and health courses)


Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Kristina Brand

Kristina Brand

Inhouse Recruiter Tech & Corporate Functions

Your benefits in operations

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values


Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.


Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.


We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

What we work with

Tech Stack Operations
Tech Stack Operations

HubSpot: We use HubSpot as the main marketing touchpoint and CRM solution with a focus on (but not exclusively) new business: hosting of website, blog and landing pages as well as newsletters and marketing automation campaigns. As a result, it is synchronised with our CRM system Salesforce and other connected tools to deliver data, mainly on inbound leads. 

Outreach: In order to make our outbound sales process as automated and therefore as efficient as possible, we have integrated Outreach as a state-of-the-art sales engagement CTI solution that is very closely interlinked with our core CRM system. 

Salesforce: Salesforce, as a highly scalable and customisable SaaS solution, is used as our central CRM application. It is tightly integrated with some third-party solutions as well as numerous internal applications. 

Zuora: We use Zuora, one of the industry’s leading subscription management platforms, to have a single point of truth for all contract, billing and payment-related processes. 

Have we awakened your interest?

Apply now