Director Account Management (f/m/d)

Trusted Shops AG • Cologne

Full-time

Cologne

from today / asap

Your duties

You are an experienced as well as customer and sales oriented leader. Together with your team of thirty, you are responsible for a portfolio of more than 25,000 B2B customers from the DACH region with a total volume of more than 50 million ARR. You are responsible for renewal of existing contracts as well as the identification and conversion of new opportunities in our three customer segments High-, Mid-, and Tech Touch.

Embedded in the ambitious growth targets of Trusted Shops, the position offers and requires continuous development and increasing responsibility.

Team Leadership and Development: Support and manage your team leads and their teams to achieve their goals and continuously develop and grow.
Account Management Playbook: You will work with the Business Operations team to further develop the playbook to identify additional sales potential. You will develop strategies and processes to ensure the growth and renewal of our existing clientele.
Collaborate with key stakeholders: You take a central role in the organisation and act with many interfaces, such as the management team and the executive board, Customer Success, Customer Marketing, New Business Sales or Product Management.
Goal orientation and team performance: steering the team with the help of performance KPIs in SaaS sales and forecasting

Your profile

Proven experience and track record of proactive account management in a SaaS environment
Several years of experience leading account management or sales teams
Ideally experience in small and medium sized business
Open personality coupled with excellent communication skills, persuasiveness and determination
You feel comfortable in a fast-growing and changing environment and want to help shape it
High quality standards and a can-do mentality with which you equally motivate others
Stakeholder management at executive, management and departmental level
Business fluent in German and English
Remote work experience

Benefits

New Work: Home Office or flexible working from Germany, Spain, Netherlands, Poland, France, Italy
Permanent contract with Europe's trusted brand
30.5 days holiday
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Team events (summer party, Christmas party, unit events)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Videos

A day in a life of a Sales Development Representative – meet Johannes

Sales coaching from onboarding to day-to-day work – meet Siemon

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now