Customer communication is your passion. You know what your customers need before they say it and are able to make complex issues understandable. You know the importance of positive customer relations and communicate confidently with business customers. You recognize optimization potentials and know how to support your customers in their implementation and advise them in the best possible way. You are a networker and keep your eyes and ears open to always get new ideas for the optimization of your customer stores. The success of your customer stores is your goal and your motivation - day after day.
- Proactive support for existing customers: You are independently responsible for a defined customer portfolio and support them, for example, with onboarding, suggesting measures for legal protection or actively offering new products. You know your customers and recognize how you can make their stores more secure. Because: You don't just want to see your customers happy, you want to protect them successfully against warnings!
- Customer communication and service: You are the first point of contact for questions and support our customers with your e-commerce knowledge - via e-mail or our hotline.
- Shape your job: Together with your colleagues and your team leader, you will improve the processes for customer contact in regular project phases. You have a good idea? Then let's try it out!