Customer Success Manager (f/m/d) Legal Tech

Trusted Shops AG • Cologne

Full-time

Cologne

from today / asap

Your duties

Customer communication is your passion. You know what your customers need before they say it and are able to make complex issues understandable. You know the importance of positive customer relations and communicate confidently with business customers. You recognize optimization potentials and know how to support your customers in their implementation and advise them in the best possible way. You are a networker and keep your eyes and ears open to always get new ideas for the optimization of your customer stores. The success of your customer stores is your goal and your motivation - day after day.

Proactive support for existing customers: You are independently responsible for a defined customer portfolio and support them, for example, with onboarding, suggesting measures for legal protection or actively offering new products. You know your customers and recognize how you can make their stores more secure. Because: You don't just want to see your customers happy, you want to protect them successfully against warnings!
Customer communication and service: You are the first point of contact for questions and support our customers with your e-commerce knowledge - via e-mail or our hotline.
Shape your job: Together with your colleagues and your team leader, you will improve the processes for customer contact in regular project phases. You have a good idea? Then let's try it out!

Your profile

First experience in active customer approach and communication (B2B) as well as in independent customer portfolio management
Affinity for e-commerce/internet and ideally experience with CRM systems (e.g. Salesforce)
Strong communication skills, customer and solution orientation as well as hands-on mentality
Fluent in German (C2) and very good command of written and spoken English (B2)

What we offer you

New Work: Home Office or flexible working from Germany, Spain, Italy, Netherlands, Poland, France
Permanent contract with Europe's trusted brand
30.5 days holiday
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Team events (summer party, Christmas party, unit events)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Videos

A day in a life of a Sales Development Representative – meet Johannes

Sales coaching from onboarding to day-to-day work – meet Siemon

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now