Customer Success Manager (f/m/d) - fixed-term 17 months

Trusted Shops AG • Cologne


from today / asap

Your duties

Customer communication is your passion. You know what your customers need before they say it. You are an e-commerce professional and know how to make your customers' stores even more successful. You recognize optimisation potential and know how to pick up your customers where they are. You are a networker and keep your eyes and ears open for new ideas to optimise your customer stores. The success of your customers is your goal and your motivation - day after day.

  • Proactive account management - You are responsible for your own defined customer portfolio, suggest measures to optimise performance or actively offer new products. You know your customers and recognise how you can optimise their shops.
  • Customer communication - You are the main contact person in case of questions and you are in close contact with your customers. You support them with your e-commerce knowledge.
  • Recognising potential - You know what goals an online shop is pursuing and what challenges it has to face on a daily basis. This is where you come in to place our technologies at the forefront.
  • Voice of your customers - With the help of your input, product development continuously improves the solutions of Trusted Shops.

Your profile

  • Experience in actively approaching and communicating with customers and good knowledge of account/customer portfolio management
  • Good understanding of the challenges in the SAAS environment
  • Experience especially in the B2B environment and in the support of key account customers
  • Practiced in stakeholder management, especially in relation to product development
  • Structured approach and hands-on mentality
  • Ideally already experience with CRM systems (e.g. Salesforce)
  • German language skills at native speaker level (C2), as well as very good English skills (C1)

What we offer you

  • Hybrid Work: we offer a balanced mix of remote work and shared office time
  • Workation Option: take the opportunity to work temporarily from different countries within Europe
  • Office Days: monthly gathering of the Agile Customer Teams for workshops and best practices
  • 30.5 days vacation
  • Buddy program (support from an experienced Trustee)
  • Individual development opportunities
  • Health Pass (free online and offline sports, fitness and health courses)


Not sure if you're what we're looking for here? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Isabell Löwen

Isabell Löwen

Inhouse Recruiter Commercial DACH


Sales coaching from onboarding to day-to-day work – meet Siemon
Sales coaching from onboarding to day-to-day work – meet Siemon

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.


Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values


Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.


Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.


We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Nele Straatmann
Nele Straatmann
Account Managerin

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

Paul Patrick Beyeme
Paul Patrick Beyeme
Sales Manager DACH

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues. 

Stefanie Sieberz
Stefanie Sieberz
Sales Consultant DACH

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.


Have we awakened your interest?

Apply now