Contract Manager (f/m/d) Netherlands & Germany

Trusted Shops AG • Cologne

Full-time

Cologne

from today / asap

Your duties

Thanks to our Contract Expert Team, our existing European clients are in good hands with us regarding all contractual issues. In addition to checking and accepting membership applications, data maintenance and contract amendments are among the daily tasks. The team is thus responsible for the smooth running of the contracts and fulfils the change requests of our customers.

Are you looking for a responsible job in e-commerce? You would like to work in a dynamic and fast-growing company and have a reliable, careful and customer-oriented way of working? Then come to Trusted Shops and become part of our 11-person international Contract Experts team!

Processing, checking and accepting membership applications from Dutch and German-speaking countries, in accordance with minimum legal requirements and internal guidelines.
Contract maintenance in existing customer management: master data maintenance and ensuring data quality
Processing of extraordinary contract terminations and related invoicing
Evaluation and optimisation of processes in cooperation with your team, e.g. by developing templates and best practices
Knowledge transfer and documentation within your team and across departments
Internal communication and close collaboration with colleagues from the Sales, Accounting, Certification and Legal teams
Reporting and following up on technical challenges within the framework of our escalation management

Your profile

Fluent Dutch, German and very good written and spoken English are a must. Other European languages are an advantage.
At least two years of professional experience in a customer-centric role.
No fear of contact with accounts receivable systems (e.g. Zuora) and first successes in working with CRM systems (e.g. Salesforce)
Confident handling of browser-based applications as well as MS Office products
A way of working that is characterised by service orientation, precision and independence

Benefits

New Work: work up to 100% mobile (or on-site/hybrid) within Germany and take advantage of our flexible model
Permanent contract with Europe's trusted brand
30.5 days holiday
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Team events (summer party, Christmas party, unit events)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Videos

A day in a life of a Sales Development Representative – meet Johannes

Sales coaching from onboarding to day-to-day work – meet Siemon

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

Apply now