Account Manager (f/m/d)

Trusted Shops SE (DE) • Cologne

Cologne

from today / asap

Your duties

Together with your colleagues, as an account manager you are independently responsible for a defined customer portfolio of B2B customers (online stores) from the DACH region and proactively develop it further. You independently identify potential for increasing sales performance in day-to-day business and know how to pick up your customer stores exactly where they are at the moment: The success of your customers is your goal and your motivation - day after day.

Proactive account management: You are independently responsible for a defined customer portfolio of small to medium-sized online stores (Tech Touch). You are able to understand the differences in their way of working in order to adapt your expansion strategy accordingly.
Potential analysis: You know what goals an online shop is pursuing and what challenges it has to face on a daily basis. This is where you place our technologies at the forefront.
Negotiation and development: You are responsible for the strategic and commercial development of your defined customer portfolio in the DACH market and act as a skilled negotiator for our online shops.
Internal collaboration: You are in close contact with internal interfaces such as New Business Sales or Product Management. You will also have a Customer Success Manager at your side, who will ensure that your customer stores are successful with our solutions. Within this team structure you are able to maximize the output of customer retention and contract expansion.

Your profile

Experience in proactive account managament (B2B) as well as in independent customer portfolio management, ideally in the SaaS environment and of small to medium-sized customers
Strong communication skills, customer orientation and a hands-on mentality
Very good analytical skills, sales affinity and persuasiveness
Affinity to e-commerce/ internet and ideally experience with CRM systems (e.g. Salesforce)
Business fluent German and very good English skills

What we offer you

Hybrid work: Combine fixed office days with flexible remote work
Workation: Work temporarily from another location within Europe
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you're what we're looking for here? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Contacts

Your benefits in commercial

Sales Coach

Nobody works exactly the way you do. We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

I joined Trusted Shops in 2014 as a Sales Manager and was immediately impressed by the company’s wonderful culture. Direct and informal contact with the founders helped me to identify with the products and the entire international identity of the company. I had the opportunity to work on various development projects for the French market and to acquire new skills in the areas of recruitment, coaching, team management and proactive communication with various management departments. Eight years on, I now work as DACH Sales Manager and am delighted to continue sharing the great adventure of Trusted Shops with excellent colleagues.

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?

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