Together with your colleagues, as an Account Manager with a focus on retention and winback, you will be responsible for a portfolio of up to 4,000 terminated B2B customers from the DACH region. You will be responsible for the commercial achievement of your sales targets with regard to customer terminations and winbacks. Moreover, you will identify potential for increasing sales performance in day-to-day business, develop appropriate measures and take a driving role in their implementation.
- Winback: Every customer you are able to winback brings a smile to your face - for this important success, you implement measures for cancellation prevention and winback in inbound/ outbound telephony and e-mail communication. In doing so, you are highly responsible for customer retention and satisfaction.
- Potential analysis: You know what goals an online shop is pursuing and what challenges it has to face on a daily basis. This is where you place our technologies at the forefront.
- Cancellation analysis: You identify the right customer segments and drive innovative campaigns with internal stakeholders as well as suitable measures to winback customers. You define these campaigns across all direct marketing channels and implement them successfully.
- Internal collaboration: You are in close contact with internal interfaces such as Customer Success Management, New Business Sales or Product Management. You will also have a Customer Success Manager by your side who will ensure that your customer's online shops are successful with our solutions.