2nd Level Technical Support (f/m/d)

Trusted Shops GmbH • Cologne

  • Vollzeit/fulltime

Cologne

ab today / asap

Your duties

In der Rolle als 2nd Level Technical Support (f/m/d) vereinst Du ein breites Wissen in Webtechnologien mit einer ausgeprägten, sowie kommunikativen Kundenorientierung. Als Technical 2nd Level Support (m/w/div.) bist Du einer unserer Produktexperten und gibst alles dafür, dass unsere Kunden die Trusted Shops Vertrauensfunktionen optimal in ihre Online Shops integrieren. In Zusammenarbeit mit unserem 1st Level Technical Support Team hilfst Du dabei, Lösungen für die Produktintegration zu entwickeln, Fehler zu beseitigen und mögliche Bugs an unsere Produktentwicklung zu eskalieren.


  • Du stellst sicher, dass unsere Kunden alle Trusted Shops Funktionen optimal in ihren Online-Shops integriert haben, um so den maximalen Nutzen zu erfahren.
  • Du unterstützt das 1st Level Technical Support Team dabei, komplexe technische Kundenanfragen zur Integration der Trusted Shops Vertrauenslösungen in unterschiedlichsten Shopsystemen zu bearbeiten und trittst dabei in direkten Kontakt mit den Kunden (telefonisch oder per E-Mail).
  • Sollten wir für ein Shopsystem einmal kein fertiges Modul anbieten, entwickelst Du eigene Einbindungen der Trusted Shops Funktionen.
  • Als Multiplikator gibst Du Dein Know-How über unsere Produkte und deren Einsatzmöglichkeiten intern weiter.
  • Gelegentlich unterstützt Du als technischer Berater unsere Account-Manager und Sales-Kollegen bei Kundenterminen.

Your profile

  • Ein erfolgreich abgeschlossenes Studium der Informatik oder eines vergleichbaren Studiengangs oder eine vergleichbare Ausbildung (z. B. Fachinformatiker).
  • Gute Programmierkenntnisse in PHP und/oder Javascript.
  • Gute Kenntnisse in HTML und CSS.
  • Du liebst es, technischen Problemen auf den Grund zu gehen und sie gemeinsam mit dem Kunden zu lösen.
  • Dir fällt es leicht, auch komplizierte technische Details für jedermann verständlich darzustellen und zu erklären.
  • Sehr gute Analysefähigkeiten – Du untersuchst und analysierst die Integration der Kunden und suchst oder entwickelst eigene Lösungen.
  • Du gehst positiv auf Menschen zu und bist ein Kommunikationsprofi.
  • Du sprichst Deutsch und Englisch verhandlungssicher, jede weitere europäische Sprache ist ein dickes Plus

Was wir Dir bieten

  • 30,5 Tage Urlaub, damit du Energie und Inspiration tanken kannst
  • Arbeite in einem unserer Büros oder Remote
  • Intensive Einarbeitung in Deine Abteilung und in die Trusted Shops Organisation
  • Teamevents – Denn der Spaß bei der Arbeit darf nicht zu kurz kommen
  • Health Pass - Tu etwas für Dich und genieße im nächsten Jahr einen Extra-Tag-Urlaub
Contacts
Alessandro Canu

Alessandro Canu

Inhouse Tech Recruiter
 
Videos
What opportunities does "new work" offer our colleagues? Patrick tells us his story
What opportunities does "new work" offer our colleagues? Patrick tells us his story

Your benefits in tech

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

International flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Guilds

In cross-team guilds, we work on current topics in a self-organised and practical manner, e.g. in the Architecture guild or the DevOps guild

Hackathons

We like to think outside the box, developing useful and creative solutions to problems during small events – whether related to work or not

Peer- /mob-programming

Many people work together to develop the best code. This allows us to progress even more effectively in projects and to learn from each other.

Knowledge marketplace

Everyone can offer knowledge or search for it on a kind of bulletin board. This creates spontaneous training sessions with each other

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Are you passionate about the code behind our products?

Programming Lanugages
Programming Lanugages

Java: Java is used by some of our Tech teams and supports us with components that have complex logic, usually in combination with Spring Boot 
TypeScript: We use TypeScript combined with the Angular and React frameworks in the frontend and also on the server side with NodeJS 
Kotlin: We sometimes use Kotlin as an alternative to Java for server-side solutions and for our mobile development 
Python: We often use Python when processing or transforming data. We also occasionally write services in it with the help of AWS Lambda 

Frameworks
Frameworks

Angular: Particularly in our B2B area, we rely on Angular for our frontend in order to be able to develop interactive solutions efficiently 
React: React is used when the performance of our solutions is important. Our B2C environment, in particular, benefits from React (shop profiles, trust badges, widgets, etc.) 
Spring Boot: When it comes to complex business logic in Java and Kotlin, we use Spring Boot. It is deployed in Kubernetes clusters 
NodeJS: Our focus is on serverless, and we often use typescript in the backend. We mostly use NodeJS in combination with AWS Lambda 

Service & Tools
Service & Tools

Circle CI:  CircleCI is our CI/CD tool for automated builds, testing & deployment 
GitHub:  GitHub supports our internal open source policy and enables cross-team cooperation and feedback 
Ansible: We use Ansible to provide our virtual servers in a repeatable and automated way 
Terraform: Our AWS infrastructure is fully managed with Terraform. This allows us to keep a simple history of all changes and minimise the manual effort. 

Databases & Hosting
Databases & Hosting

DynamoDB: DynamoDB is often used to access large amounts of data in real time. We regularly use it with AWS Lambda to provide a scalable solution. 
PostgreSQL/MySQL: If flexibility of data access is paramount, then we also use relational databases 
AWS:  For us, it's "cloud first" so that we are able to scale the infrastructure of our products. Here we rely on services such as AWS Lambda, S3 and DynamoDB 

Erfahrungsberichte

Dariia Spychak
Dariia Spychak
Backend Developerin

Right now we are working on a new major project for user management and permissions, which is interesting but also complex and has many aspects that will allow it to be integrated into other components. I really like the fact that, as developers within the team, we can decide which technology and programming language we want to use and how we structure the processes. This can sometimes be a challenge, but it helps us gain a lot of new experience. I can work on anything I want to learn about on self-learning days. And of course we have a very friendly and open working atmosphere. Team building events and mob/pair programming sessions also contribute to this. 

Have we awakened your interest?

Apply now