On this page, you’ll find everything you need to know about our key job profiles – from Sales to Customer Success Management and Account Management.
We believe in transparency. That’s why we give you real insights into the daily work life of each role.
Curious if one of these positions is the perfect match for you? Use our checklist to evaluate which job fits your skills and ambitions best.
Our vision is a digital world we can trust.
Our mission is to enable trust between people and businesses in the digital age.
We dream of a digital world we can trust. To make this vision a reality, we are working with our products and services to connect people and organizations to bring trust into the world - far beyond e-commerce.
Together, we are building an ever-growing community of trust with millions of people and organizations.
As a Sales Executive at Trusted Shops, your mission is clear: help online shops build trust and grow their business.
Our Sales teams are the heartbeat of Trusted Shops: the starting point of every customer relationship and a driving force behind the shared success and growth of online shops and our company.
Every call you make opens the door to new opportunities – for your customers and for Trusted Shops. You’re not just selling a product; you’re offering solutions that make e-commerce safer and more successful. Your work directly impacts the growth of thousands of businesses across Europe.
You’ll thrive in this role if you:
Love connecting with people: You enjoy conversations and know how to listen actively.
Are resilient and goal-driven: Challenges motivate you, and you don’t give up easily.
Communicate with confidence: You can explain complex solutions in a clear, persuasive way.
Consultative Selling: You take a truly consultative stance, ask insightful questions and guide potential customers towards the solutions that best fit their needs.
Stay organized: Managing your pipeline and priorities is second nature to you.
These metrics reflect the impact you make every day:
Consistent Outreach: Number of outbound calls is key to success.
Qualified leads generated: Turning conversations and product demos into real opportunities.
Conversion rate: Prospects that become successful customers.
Revenue from new contracts: Your contribution to Trusted Shops’ growth.
Are you comfortable making cold calls and starting conversations with people who don’t know you yet?
Do you enjoy taking the initiative rather than waiting for opportunities?
Are clear targets and KPIs motivating for you, rather than stressful?
Are you excited about inspiring and influencing your customer's growth?
Do you enjoy improving through feedback, coaching, and constant learning?
Does winning customers through your own effort give you energy?
In Sales, your daily tasks can shift depending on priorities. From connecting with prospects and tailoring solutions to collaborating with your team to drive real impact. Slide through the core activities of this role.
Start by checking your CRM dashboard. Overnight updates, new leads, and yesterday’s follow-ups are waiting for you. A quick glance at your KPIs – number of calls, conversion rate, and pipeline progress – sets the tone for the day. After a short team check-in, you’re ready to dive in.
You are reaching out to online shop owners who have shown interest in Trusted Shops. These conversations are all about understanding their business needs: What challenges do they face in building trust? How can our solutions help them grow? Every call is an opportunity to create value and build relationships.
You focus on cold calls to prospects who haven’t heard of Trusted Shops yet. It’s about sparking interest, explaining the benefits of trust solutions, and scheduling demos. You’ll use persuasive communication and active listening to turn curiosity into commitment.
You check in with yesterday’s contacts, send tailored emails, and update your CRM. Keeping your pipeline healthy is essential for hitting your monthly targets. You also track your progress against KPIs: number of qualified leads, conversion rate, and revenue potential.
You join a quick team call to share insights and celebrate wins. You review your priorities and set goals for the next day. Every conversation you had today brings us closer to helping online shops succeed – and that’s what makes this role so impactful.
Ready to Dive Deeper Into Your Future Role?
Explore the full job details for your location, review the job description, and apply today.
As a Customer Success Manager at Trusted Shops, your goal is simple yet powerful: make success happen for our customers.
After onboarding, you guide online shops through their journey with our solutions, ensuring they achieve maximum product value. You’re the trusted partner who turns products into real results – building loyalty and long-term relationships that matter.
You’ll excel in this role if you:
Build trust easily: You’re empathetic and solution-oriented.
Love problem-solving: Challenges inspire you to find creative answers.
Communicate clearly and confidently: Both on calls and in-person meetings.
Think commercially: You understand how success translates into growth.
Stay organized: Managing multiple accounts and priorities is your strength.
These metrics reflect your daily impact on your customer's success.
Retention rate: Keeping customers successful and engaged.
Product adoption: Ensuring shops integrate our solutions effectively.
Product usage: Enabling customers to actively use our products.
Upsell opportunities identified: Spotting potential for growth.
Portfolio health: Managing renewals and preventing churn.
Do you enjoy helping customers succeed and building long‑term partnerships?
Are regular customer calls energizing for you, and do you feel comfortable managing your own customer portfolio?
Do you enjoy collaborating with teams like Sales, Product, and Marketing to solve customer challenges?
Are you motivated by creating measurable impact for customers and seeing how your work contributes to their business success?
Do you like taking ownership, proactively identifying risks and opportunities in your customer base?
In Customer Success, your day‑to‑day shifts with your customers’ needs: From welcome calls and product integration to consulting them on product usage as well as adoption. Slide through the core activities that shape the role.
Review your portfolio in the CRM: Which shops are onboarding today? Who needs support with product adoption? You check KPIs like retention rate and product usage to prioritize your tasks. A quick sync with Sales and Account Management ensures alignment on shared customers.
You prepare for a new customer onboarding session: reviewing their business model, goals, and challenges. You tailor the onboarding plan so they can start using our solutions effectively from day one.
You lead video calls with new online shops. You walk them through the integration of our solutions, answer questions, and share best practices. Your goal: make them feel confident and excited about using Trusted Shops.
You analyze usage data for existing customers. Are they fully leveraging our features? If not, you schedule follow-up calls or send personalized tips to help them get the most out of our solutions
You join a call with an Account Manager and a key customer to discuss expansion opportunities. Your role: provide insights on product performance and success metrics, ensuring the customers sees clear value before moving forward.
You work closely with Sales and AM teams to align on upcoming renewals and upsell opportunities. You also share feedback with Product Management to improve features based on customers needs.
Ready to Dive Deeper Into Your Future Role?
Explore the full job details for your location, review the job description, and apply today.
As an Account Manager at Trusted Shops, your mission is to unlock growth for your customers.
You manage a defined portfolio of online shops, identify opportunities, and strategically expand relationships. Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.
You’ll thrive in this role if you:
Enjoy strategic thinking: You see the bigger picture and plan ahead.
Are a skilled negotiator: You stay calm and focused, even in tough talks.
Communicate with impact: You can explain value clearly and persuasively.
Understand business needs: You tailor solutions to customer goals.
Build Relationships: You naturally connect with people and excel at growing long‑term professional relationships.
These metrics show how you turn trust into tangible business results.
Portfolio revenue growth: Expanding existing contracts.
Upsell and cross-sell rate: Positioning new solutions effectively.
Renewal rate: Securing long-term partnerships.
Pipeline for expansions: Keeping future opportunities alive.
Customer engagement: Regular touchpoints and strategic conversations.
Do you enjoy strategic portfolio management and thinking ahead with long‑term plans for accounts?
Are you comfortable leading negotiations and having commercial discussions?
Can you balance strong customer relationships with revenue goals, ensuring both customer success and business impact?
Do you like working closely with internal teams such as Customer Success, Product, or Operations?
Do you enjoy taking ownership for your customer portfolio?
In Account Management, your priorities vary from day to day: From nurturing long‑term relationships and identifying growth opportunities to aligning with your team to deliver real impact for your customers. Slide through the core tasks that define the role.
Review your portfolio in the CRM: performance metrics, renewal dates, and expansion opportunities. You check your KPIs – upsell rate, churn prevention, and expansion. A quick sync with your Customer Success Manager ensures alignment on the customers needs.
Analyze your accounts: Which customers are ready for an upgrade? You prepare tailored strategies for each shop, considering their size, business model, and current challenges. This is where your ability to understand different workflows really matters.
Proactive outreach to your accounts. These conversations go beyond standard check-ins: you discuss performance, identify growth potential, and position new solutions. Your goal? Strengthen trust and create measurable value for their business.
You dive into a contract renewal or upsell negotiation. You present data-driven arguments, highlight ROI, and handle objections with confidence. Even in tough discussions, you keep the tone constructive and focused on mutual success.
Portfolio work: analyzing performance reports, identifying cross-sell opportunities, and preparing proposals. You collaborate with Legal Consultants or Product Management to ensure your customers get the most relevant solutions.
You join a quick call with New Business Sales to discuss leads transitioning into your portfolio. Together with Customer Success, you plan onboarding steps and ensure a smooth handover. This teamwork maximizes client satisfaction and long-term retention.
Ready to Dive Deeper Into Your Future Role?
Explore the full job details for your location, review the job description, and apply today.
Here’s a clear look at our hiring journey, so you know exactly what to expect at every step.
At Trusted Shops, we want your recruiting experience to be transparent, time-efficient, and genuinely enjoyable. Below, you’ll find an overview of each step in our hiring process.
Your dedicated Talent Acquisition Partner will always let you know whether a step will take place remotely or in one of our offices. For every stage, you’ll receive all the details and information you need, so you feel well looked after and can focus on what really matters: an open, honest exchange with us.
In this first conversation, you’ll meet one of our Talent Acquisition Partners. We’ll talk about your experience, your motivation, and what excites you about joining Trusted Shops. It’s also your chance to learn more about our culture, our onboarding academy and the role you’re applying for.
Here, you’ll meet your potential People Manager. Together, you’ll dive deeper into the role, discuss expectations, and work through a practical task related to your future responsibilities. This step gives you a clear picture of what your day-to-day could look like.
We value transparency and speed. After your interviews, we’ll share clear feedback and, if it’s a match, present you with an offer to join our team. Our goal is to make this process as smooth and positive as possible for you.
Discover the wide range of benefits available to you in our commercial roles. From competitive compensation and modern workplace tools to learning opportunities and performance incentives.
Our compensation package is designed to reward performance while providing financial stability. It includes a fixed monthly base salary complemented by a performance-based bonus. Parts of bonus components are uncapped, allowing high performers to benefit fully from exceptional results.
We equip all commercial roles with industry‑leading software tools to empower high performance and efficiency. This includes platforms such as Salesforce, Hubspot, Talkdesk and other modern, best‑in‑class solutions that enable seamless workflows, data-driven decision-making, and an optimized customer experience.
For us, hybrid work means embracing the freedom of remote flexibility while cherishing meaningful in-person collaboration with 2-3 office days per week.
Our corporate health program offers a variety of engaging courses, talks, and workshops throughout the year - both remote and on-site. And if you participate regularly, you'll earn an extra day of vacation.
Tap into our extensive internal training portfolio and keep evolving your skills. This includes workshops with our Agile Coaches, a wide range of eLearning opportunities, and support by a dedicated team of enablement specialists for our commercial teams.
In addition to our global offerings, each Trusted Shops market provides its own set of local benefits tailored to regional needs. Depending on your location, this may include perks such as mental well‑being support (e.g., OpenUp), pension plans, health insurance, or even Friday afternoon drinks on the office rooftop.
The Trustee Academy is more than onboarding - it's a launchpad for your purpose-driven career in SaaS and e-commerce. We invest in people who embody trust, responsibility, sincerity, teamwork, and dedication.
If you're ready to grow, learn, and make an impact from day one, Trusted Shops is your place.
Your journey begins with a deep dive into our values, our purpose, and the vision that drives everything we do. You’ll meet inspiring colleagues, explore our culture of trust, and discover how your role contributes to something bigger. This week is all about connection, clarity, and belonging.
Now that you’ve got the big picture, it’s time to explore our product universe. You’ll learn how Trusted Shops is reshaping e-commerce, what makes our product values unique, and how we build a community of trust with every transaction.
This is where your enablement journey gets personal. Whether you’re joining Sales, Customer Success, or Account Management, you’ll receive tailored training on the systems, tools, and workflows that power your team. You’ll gain hands-on experience and practical knowledge that sets you up for confident performance.
In your final onboarding week, you’ll put your skills into action through simulations, feedback sessions, and performance validation. It’s a chance to refine your approach, celebrate your progress, and step into your role with clarity and confidence. Excellence isn’t just expected - it’s cultivated.
After completing your four weeks in the Academy, you’ll step into your permanent team and actively take on your role. From day one, you’ll be supported by your People Manager and your teammates, ensuring you have everything you need to thrive.
Director Trustee Academy
How would you describe the learning and growth culture within the Academy and across Trusted Shops?
"Within the Onboarding Academy, we cultivate a growth culture that empowers people to develop at their own pace while still feeling guided, supported, and connected. From day one, commercial talents experience a learning environment built on curiosity, ownership, and continuous reflection.
Our philosophy is simple: we grow through action. That means hands‑on practice, real customer scenarios, regular coaching, and open feedback structures."
What is the purpose and added value of the Academy, and who is it designed for?
"The Academy is designed for all commercial talents - from career starters to professionals. If you’re motivated to learn, excited by growth, and eager to actively shape your success, the Onboarding Academy is where your journey begins.
Its purpose is to give you the clarity, confidence, and competence you need to thrive — not only in your role, but in your ongoing career at Trusted Shops."
Explore our video collection highlighting the people, energy, and impact behind our Commercial Teams. Hear directly from customers as they share how our collaboration has driven measurable success. Get a glimpse behind the scenes at major industry events and trade fairs where our teams represent our brand with expertise and passion. Plus, gain exclusive insights from our Vice President for the DACH market, offering a strategic perspective on our vision, growth, and the unique role our Commercial Teams play in shaping it.
Watch the interview featuring our partner Trilogi and our CEO to gain first‑hand insights into how Trusted Shops’ products — together with the close collaboration of our Commercial Teams — drive measurable success for the business of Trilogi.
Take a look at our aftermovie from E‑Commerce Warsaw, where our Commercial Teams connect with existing clients and advise potential new customers on our products and solutions. Engaging directly with customers at industry events and trade fairs is an essential part of our Commercial roles — enabling meaningful conversations, deeper insights, and long‑lasting partnerships.
Watch the interview featuring our partner Gkazas and our CEO to gain first‑hand insights into how Trusted Shops’ products supported grow their business.
Join our CEO, Jean‑Marc Noël, live from DMEXCO as he dives into one of the biggest challenges in today’s digital landscape: fake shops, fake reviews, and the rising ease of online deception powered by AI. In this talk, he explains why trust remains the true engine of sustainable growth — and how Trusted Shops is empowering Europe’s brands and consumers to reclaim authenticity online.
Meet our VP Business DACH sharing his personal 13‑year journey at Trusted Shops — a story shaped by growth, purpose, and a deep commitment to trust in digital commerce. He reflects on the milestones that have defined his career and highlights what makes our Commercial Teams truly exceptional: their strong customer focus, their passion for building lasting partnerships, and their pivotal role in driving Trusted Shops’ mission forward.
You’ll find us in Cologne, Amsterdam, Lille, Barcelona, and Warsaw. Check out our open positions to see if we currently have a role at your preferred location.
Wojo Coworking Lille Centre
19 Rue d'Amiens
59800 Lille, Frankreich
Overhoeksplein 1
1031 KS Amsterdam, Netherlands
ul. Kasprzaka 4
01-211 Warsaw, Poland
Subbelrather Str. 15c
50823 Cologne, Germany
Rda. de Sant Pere, 52, Planta 3ª
08010 Barcelona, Spain
If our mission resonates with you, we’d love for you to take the next step. Explore our open Commercial roles and discover how you can actively contribute to building a more trustworthy online world across Europe. Join us in creating meaningful impact — one customer, one partnership, and one trusted experience at a time.